Hi, I’m
Anuoluwapo Jegede
No 18, Ajisegiri Close, LBS, Ajah, Lagos.
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
years of professional experience
1
Certificate
3
Languages
Work History
Green Point Agro-Biz
Garden/Landscape Architect Intern
01.2024 - Current
Job overview
- Created and implemented variety of landscaping designs based upon residential and commercial customer specifications and budget.
- Worked closely with clients in materials and plantings selection and made suggestions on best options for environment.
- Managed staff of 3 landscapers by keeping projects on budget and ensuring completion on time.
- Created concept designs and estimated projects for residential and commercial customers.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Prepared documentation for various regulatory approvals.
- Calculated volume take-off and cost estimates for small to large landscape, irrigation and hardscape projects.
StanbicIBTC
Payment Administrator
11.2019 - 10.2023
Job overview
- Collaborated with finance team to optimize cash flow management.
- Provided exceptional customer service by addressing inquiries regarding invoices or payments in a timely manner.
- Developed customized reports to analyze financial data, assisting in budget planning and forecasting efforts.
- Contributed to the development of company policies related to purchase orders, expense sheets, and other aspects of payment administration.
- Reduced errors in payment administration through thorough review and reconciliation processes.
- Conducted internal audits of payment processes, identifying areas for improvement and implementing corrective actions as needed.
- Served as a liaison between finance department and external auditors during annual reviews, providing necessary documentation as requested.
- Assisted with month-end closing procedures, contributing to timely reporting of financial results.
- Coordinated with various departments to ensure proper approval of expenses before processing payments.
- Streamlined payment processing by implementing efficient systems and procedures.
Stanbic IBTC
Front Desk Receptionist
12.2016 - 11.2019
Job overview
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies and privacy guidelines.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained new team members on company procedures, customer service and issue resolution.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Tracked important information in VMS spreadsheets and ran reports or generated graphs using data.
Twenty-Twenty Media Hype
Sales Executive
04.2015 - 12.2016
Job overview
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
Command Day Secondary School
English Teacher
01.2012 - 10.2013
Job overview
- Developed age-appropriate lesson content for literature pieces to meet diverse learning styles.
- Prepared, administered and corrected weekly tests and examinations to observe student overall performance.
- Tutored and assisted students to help with English language comprehension and mastery.
- Created hands-on curriculum to promote student interest and receptive learning.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
Education
CBN Entrepreneural Development CentreIbadan, Nigeria
06.2016
Babcock UniversityOgun, Nigeria
Bachelor of Arts from English Studies
04.2001
Skills
Payroll Administration
General Ledger
Administrative Support
Supply Management
Microsoft Office
SAP Experience
Correspondence Writing
Customer Relationship Management
Teamwork and Collaboration
Effective Communication
Work Planning and Prioritization
Interpersonal Skills
Certification
CBN Entrepreneurship Development Training
Timeline
Garden/Landscape Architect Intern
Green Point Agro-Biz
01.2024 - Current
Payment Administrator
StanbicIBTC
11.2019 - 10.2023
Front Desk Receptionist
Stanbic IBTC
12.2016 - 11.2019
Sales Executive
Twenty-Twenty Media Hype
04.2015 - 12.2016
English Teacher
Command Day Secondary School
01.2012 - 10.2013
Babcock University
Bachelor of Arts from English Studies
04.2001