Summary
Overview
Work History
Education
Skills
Timeline
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Anuoluwapo Adegbola

Houston, Texas

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Magnate Investment
06.2022 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Supervisor

Houseofraqeeha
01.2020 - 05.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Associate of Arts - Communications

Houston Community College
Houston Texas
06.2021

High School Diploma -

Ikeja Grammer School
Lagos, Nigeria
06.2003

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Computer Proficiency
  • Customer Relationship Management (CRM)
  • Live chat support

Timeline

Customer Service Representative

Magnate Investment
06.2022 - 07.2024

Supervisor

Houseofraqeeha
01.2020 - 05.2022

Associate of Arts - Communications

Houston Community College

High School Diploma -

Ikeja Grammer School

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Anuoluwapo Adegbola