ANUMBA OLUCHI LAURETTA
Banking
Port-Harcourt
Summary
Result oriented, Energetic Customer service \Retail sales team lead bringing experience in retail product sales. Maintain current insight on market trends and customer preferences to boost sales. Open and skillful in resolving conflicts. Determined and effective in nurturing client relationships, successfully closing sales and securing repeat business.
Overview
20
20
years of professional experience
16
16
years of post-secondary education
1
1
Language
Work History
Business Development Executive
Jubilee Life mortgage Bank Ltd Oluobasanjo
port-Harcourt
10.2018 - Current
- Identified and pursued twenty valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed and executed five strategic initiatives to implement key changes and improvements in business development and sales programs.
- Collaborated with sales and operations departments to support project rollout.
- Maintained thorough records of prospective client contacts and interactions in CRM.
- Defined and integrated roles, responsibilities and processes for business team and data management organization
- Completed and submitted monthly and yearly reports to support executive decision making
Retail Sales/Customer Service Team Member
Union Bank Plc
Port-Harcourt, Port Harcourt
04.2014 - 01.2017
- Team member Customer Service and Retail sales Desk {Account opening, Atm card processing, fixed deposit, loan booking, Dispense)
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recorded account information to open new customer accounts.
- Updated account information to maintain customer records.
- Increased efficiency and team productivity by promoting operational best practices.
- Effective liaison between customers and internal departments.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service/Tellering
Access bank plc
Owerri
01.2000 - 03.2013
- Cash teller
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Processed 200 customer cash request and deposit payments according to established turnaround time daily
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of desk
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold
Education
MBA - General Management
AJAYI CROWTHER UNIVERSITY,OYO
Nigeria 09.2021 - Current
Bachelor of Science - Educational Development and Administration
Enugu State University of Science And Technology
Enugu, Nigeria 09.2006 - 12.2009
Senior Secondary Certificate -
Easter Academy
Onitsha, Anambra .Nigeria 09.1994 - 07.2000
First School Leaving Certificate -
Ugborimili Primary School II Fegge Onitsha
Anambra State, Nigeria. 09.1988 - 09.1994
CHATTERED INSTITUTE oF PERSONNEL MANAGERS
LAGOS NIGERIASkills
Relationship building and rapport
Additional Information
- Gender: Female Marital Status, L.G.A: Ideator North State of Origin: Imo State
Listening
I pay attention to all and effectively interpret what needs to be interpreted per time,provide feed back and then respond appropriately.
Timeline
MBA - General Management
AJAYI CROWTHER UNIVERSITY,OYO
09.2021 - Current
Business Development Executive
Jubilee Life mortgage Bank Ltd Oluobasanjo
10.2018 - Current
Retail Sales/Customer Service Team Member
Union Bank Plc
04.2014 - 01.2017
Bachelor of Science - Educational Development and Administration
Enugu State University of Science And Technology
09.2006 - 12.2009
Customer Service/Tellering
Access bank plc
01.2000 - 03.2013
Senior Secondary Certificate -
Easter Academy
09.1994 - 07.2000
First School Leaving Certificate -
Ugborimili Primary School II Fegge Onitsha
09.1988 - 09.1994
CHATTERED INSTITUTE oF PERSONNEL MANAGERS
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