Anuakpado Jessica Ugonma

At Matrix Homes and Properties Ltd, I excelled as a Customer Care Representative, enhancing customer satisfaction through critical thinking and active listening.
My adeptness in organizing and problem-solving led to significant process improvements, showcasing my leadership and interpersonal skills. This blend of talents ensures I drive success and efficiency in dynamic environments.
Talented individual possessing extensive experience delivering exceptional customer service in fast-paced environments. Exceptional communication, problem-solving, and interpersonal skills. Proven track record of reducing customer churn and increasing customer satisfaction. A passionate customer advocate and passionate team player.
Dynamic professional with proven ability to quickly and efficiently resolve customer inquiries while maintaining a positive attitude. Skilled in conflict resolution, problem solving and customer relations. Passionate about exceeding customer expectations and building customer loyalty.
Hardworking professional with experience in office operations, administrative support, and customer service.
Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.