ANTHONY F. IKOGWE
WORKSHOP SERVICE ENGINEER
Dagenham
Summary
Dynamic Service Engineer with a proven track record at IKOGWEINTERNATIONAL LIMITED, excelling in technical support and preventive maintenance. Enhanced customer satisfaction through effective troubleshooting and training junior engineers. Skilled in system diagnostics and fostering strong client relationships, driving business growth while ensuring compliance with safety regulations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Engineer
IKOGWEINTERNATIONAL LIMITED
01.2008 - Current
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Analyzed and evaluated performance and optimized efficiency.
- Ensured compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times.
- Delivered outstanding after-sales support, maintaining open lines of communication with clients to address concerns or inquiries promptly.
- Proactively identified potential service contract opportunities, driving revenue generation and business growth.
- Provided comprehensive training to junior engineers, fostering professional development within the team.
- Implemented efficient inventory management systems to ensure sufficient stock levels for spare parts required during servicing visits.
- Resolved customer complaints in prompt, polite and professional approach.
- Liaised with internal departments to optimize productivity and efficiency.
- Managed maintenance activities, supervised staff, and inspected equipment.
Customer Service Receptionist
Kola Motors Ltd
02.1998 - 12.2007
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively.
- Improved interdepartmental communication by acting as a liaison between different departments within the organization.
- Increased overall office efficiency by identifying areas for improvement and implementing effective solutions.
- Supported office management tasks such as coordinating employee schedules or preparing reports as needed.
- Trained new employees on reception procedures, leading them towards efficient performance in their roles quickly.
- Coordinated conference room bookings, equipment setup, and catering requirements for successful meetings.
- Streamlined front desk operations for improved efficiency and increased customer flow.
- Developed strong rapport with clients through active listening and empathetic communication skills.
- Contributed to team success by providing backup support to colleagues during peak periods or absences.
- Managed sensitive information with discretion, ensuring client confidentiality at all times.
- Organized company documents and maintained accurate filing systems for easy retrieval when needed.
- Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
- Contributed to company growth by actively promoting products and services based on individual customer needs.
- Provided administrative support to staff, assisting in the completion of various tasks for improved productivity.
- Assisted customers with appointment scheduling, ensuring optimal time management and resource allocation.
- Resolved complex situations calmly, demonstrating professionalism under pressure while maintaining customer focus.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
Education
Full Technological Certificate (FTC) - Motor Vehicle Technicians
CITY AND GUILDS OF LONDON INSTITUTES
LONDON 04.2001 -
High School Diploma -
BENIN TECHNICAL COLLEGE
Benin City 04.2001 -
High School Diploma -
ARERIN GRAMMAR SCHOOL
ODE - IRELE 04.2001 -
Skills
Technical support
Field service
Installation coordination
Equipment installation
Preventive Maintenance
Equipment assembly
Report preparation
Operational support
Parts replacement
System diagnostics
Technical consulting
Safety procedures
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members in the daily operation of IKOGWE INTERNATIOAL LIMITED to achieve company set goals
- Documented and resolved of cust costumers' complaints which led to result in less repeated jobs
Affiliations
Member American Society of Automotive Engineers (SAE)
Member
Certification
FTC
Timeline
Service Engineer
IKOGWEINTERNATIONAL LIMITED
01.2008 - Current
Full Technological Certificate (FTC) - Motor Vehicle Technicians
CITY AND GUILDS OF LONDON INSTITUTES
04.2001 -
High School Diploma -
BENIN TECHNICAL COLLEGE
04.2001 -
High School Diploma -
ARERIN GRAMMAR SCHOOL
04.2001 -
Customer Service Receptionist
Kola Motors Ltd
02.1998 - 12.2007
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