Anthony Onah
Asokoro
Summary
Detail-oriented and adaptive ICT graduate with foundational training in networking, IT service management (ITIL), and database systems (SQL). Demonstrated experience providing technical support, managing telecom infrastructure, and working in high-responsibility roles within humanitarian operations. Passionate about transitioning into core ICT roles with a focus on networking, system support, or IT service delivery.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
Radio Operations Supervisor
International Committee of the Redcross (ICRC)
Abuja
09.2023 - Current
- Supervised a team of 8 operators in a fast-paced, 24/7 environment.
- Coordinated incoming service requests and ensured timely resolution, escalating issues when needed.
- Provided first-level IT support, troubleshooting basic system, network, and hardware issues and escalate complex problems.
- Maintained accurate documentation of incidents, requests, and handovers between shifts.
- Participates in the recruitment and training of new operators on procedures, customer communication, and IT basics.
- Streamlined processes to reduce missed requests and improve response times.
- Logged incidents and followed up to ensure resolution.
- Operates and maintains all radio/telecom gadgets for voice and data communication.
Education
Bachelor of Science - Information Technology
National Open University of Nigeria
Abuja, Nigeria10-2022
Master of Science - Computer Science
Nasarawa State University
Keffi, Nasarawa State Skills
- Incident management
- Team leadership
- Process optimization
- Problem solving
- Customer relations
- IT support
Certification
ITIL - Information Technology Infrastructure Library
Timeline
Radio Operations Supervisor
International Committee of the Redcross (ICRC)
09.2023 - Current
Bachelor of Science - Information Technology
National Open University of Nigeria
Master of Science - Computer Science
Nasarawa State University