ANTHONY OJEI
SURULERE
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
VPTE CUSTOMER SERVICE SPECIALIST
Blue Line Urban Project (Construction Company)
03.2018 - 12.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Field Service Supervisor
CHURCHGATE GROUP.
01.2014 - 11.2018
- Facilitated communication between office personnel, subcontractors, and customers.
- Implemented innovative solutions to reduce costs while maintaining high-quality service delivery standards.
- Coordinated logistics for personnel transportation, equipment shipments, and accommodations during remote assignments.
- Enhanced team performance by implementing efficient scheduling and resource allocation strategies.
- Promoted safety awareness within the team, leading to a reduction in workplace accidents and incidents.
- Streamlined work processes, resulting in increased productivity and more efficient use of resources.
Operations Supervisor
St. Peter Anglican Church,
02.2010 - 11.2014
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Education
Bachelor of Engineering - Agricultural Engineering
UNIVERSITY OF BENIN
EDO, NIGERIAHIGHER NATIONAL DIPLOMA - Mechanical Engineering
AUCHI POLYTECHNIC AUCHI
EDO STATE, NIGERIASkills
- Customer Service
- Good communication skills
- CRM Software
- Active Listening
- Computer Proficiency
- Problem-solving abilities
- Prioritization
- Microsoft Office Suite
- Live chat support
- Delivery Scheduling
- Technical Support
- Route Management
- Staff education and training
Certification
- PYTHON UDEMY
- LARAVEL
- PHP
- FULL-STACK DEVELOPMENT
WATCHING FOOTBALL AND READING.
In my free time, I enjoy two main hobbies: watching football and reading. Football helps me relax and connect with friends and family who share the same passion, while reading expands my knowledge and improves my vocabulary. I find that both hobbies complement each other well, as they both require analysis and critical thinking. Whether I'm watching a match or reading a book, I'm always looking for new insights and perspectives, and I feel grateful to have these hobbies as a part of my life.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
VPTE CUSTOMER SERVICE SPECIALIST
Blue Line Urban Project (Construction Company)
03.2018 - 12.2023
Field Service Supervisor
CHURCHGATE GROUP.
01.2014 - 11.2018
Operations Supervisor
St. Peter Anglican Church,
02.2010 - 11.2014
Bachelor of Engineering - Agricultural Engineering
UNIVERSITY OF BENIN
HIGHER NATIONAL DIPLOMA - Mechanical Engineering
AUCHI POLYTECHNIC AUCHI
- PYTHON UDEMY
- LARAVEL
- PHP
- FULL-STACK DEVELOPMENT
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