Anthony Esang
London,England
Summary
Dedicated healthcare professional with extensive expertise in person-centred care, dementia care, and stroke support. Proficient in medication administration, safeguarding adults and children, infection prevention and control, and basic life support. Demonstrates exceptional skills in clear communication, empathy, teamwork, time management, and confidentiality. Adept at handling distressed patients, adapting to patient needs, preserving patient dignity, and multitasking under pressure. Committed to maintaining accurate records and care notes while respecting cultural differences and ensuring patient safety. Career goal: To continue providing high-quality care while advancing within the healthcare sector.
Experienced in providing compassionate care in healthcare settings, focused on patient well-being and support. Capable of enhancing patient comfort and recovery through attentive care and effective communication. Skilled in assisting with daily living activities, maintaining clean and safe environment, and collaborating with medical professionals.
Overview
1
1
Certification
8
8
years of professional experience
Work history
Healthcare Assistant
Excelcare Holdings Ltd-Windmill Lodge Care Home
London
2024.04 - 2026.06
- Deliver safe, compassionate and person-centred care to residents in line with individual care plans, helping maintain dignity, privacy and independence.
- Support residents with personal care, mobility, mealtimes and daily routines, adapting support to changing needs and promoting comfort and wellbeing.
- Monitor physical and emotional wellbeing during shifts, identify changes early and escalate concerns promptly to senior colleagues or clinical staff to support timely intervention.
- Support medication administration processes in line with training and policy, while maintaining accurate daily records, care notes and charts to support continuity of care.
- Follow safeguarding, infection prevention, moving and handling, health & safety and confidentiality procedures at all times.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
- Provided basic health education to patients for proper self-care post discharge.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Assisted in patient care, improved comfort and well-being.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Monitored client health conditions and reported immediate issues to manager.
- Safely escorted patients during medical appointments and hospital visits.
- Actively developed professional healthcare competencies through regular training.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Enhanced healing process by changing wound dressings regularly.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
Customer Advisor
Virgin Atlantic
Swansea
2022.06 - 2024.04
- Managed high volumes of customer enquiries with patience, empathy and clear communication, turning sensitive and challenging conversations into practical outcomes.
- Maintained accurate customer records and case notes in line with confidentiality and data protection requirements, supporting reliable follow-up and continuity.
- Worked collaboratively within a busy team environment to meet service standards and performance targets, contributing to smooth service delivery.
- Developed rapport with customers for improved loyalty and repeat business.
- Resolved customer complaints effectively, maintaining brand reputation.
- Collaborated closely with colleagues to resolve complex customer issues swiftly.
- Participated actively in team meetings contributing valuable ideas towards improving the overall store performance.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Exceeded targets by upselling and cross-selling products.
- Processed high-value payments with meticulous accuracy.
Network Operation Centre Manager
NEC Corporation
Lagos
2018.10 - 2022.04
- Led Network Operations Centre teams in a fast-paced, time-critical environment, coordinating priorities and keeping work on track against agreed standards.
- Monitored service performance, managed team activity and escalated issues promptly to support service continuity and timely resolution.
- Produced accurate operational reports for senior management, helping inform service improvement actions and decision-making.
- Built transferable leadership skills in prioritisation, communication, problem-solving and team coordination relevant to care settings.
Education
Bachelor of Science - Mathematics And Statistics
University Of Calabar
Calabar, Nigeria10.2002
Skills
- Dementia care
- Medication administration
- Safeguarding adults and children
- Infection control and monitoring
- Accurate records and care notes
- Clear communication and empathy
- Teamwork and time management
- Blood pressure measurement
- Healthcare ethical standards understanding
- Handling distressed patients
- Adapting to patient needs
- Communicating with dementia patients
- Multitasking under pressure
- Elderly care proficiency
- Patient temperature monitoring
- Personal hygiene support
- Hoist operation
- Patient safeguarding
- Personal care assistance
- Clear communication
- Patient mobility assistance
- Patient care plans
- Monitoring observations
- Medication Administration
- End-Of-Life care sensitivity
Certification
- Jul 2026 — Jul 2026: Health and Social Care Level 3 Diploma, Academy for Health & Fitness
- Oct 2024 — Oct 2024: Care Certificate, Excelcare Holdings Ltd
- May 2024 — May 2024: Infection prevention and control, Excelcare Holdings Ltd
- Feb 2024 — Feb 2024: Health and Safety, Excelcare Holdings Ltd
- Oct 2024 — Oct 2024: Personal Care, Excelcare Holdings Ltd
- May 2024 — May 2024: Safeguarding Adults, Excelcare Holdings Ltd
- Jun 2024 — Jun 2024: Safeguarding Children, Excelcare Holdings Ltd
- Nov 2024 — Nov 2024: Basic Life Support, Excelcare Holdings Ltd
- Sept 2024 — Sept 2024: Moving and handling, Excelcare Holdings Ltd
- Jun 2024 — Jun 2024: Communication Skills, Excelcare Holdings Ltd
- Oct 2025 — Nov 2025: Medication Administration, Excelcare Holdings Ltd
REFERENCES
References available upon request
HOBBIES
Watching movies, reading books and playing chess
References
References available upon request.
Timeline
Healthcare Assistant
Excelcare Holdings Ltd-Windmill Lodge Care Home
2024.04 - 2026.06
Customer Advisor
Virgin Atlantic
2022.06 - 2024.04
Network Operation Centre Manager
NEC Corporation
2018.10 - 2022.04
Bachelor of Science - Mathematics And Statistics
University Of Calabar