Anthonia Nche
Jos, Plateau
Summary
I am a passionate customer care representative/relationship manager with more than 10 years working experience. I have handled customers' queries via chats, phone calls and email, with exceptional multitasking ability. I have managed key accounts, Builds customer retention and contract renewals with comprehensive engagement strategy.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
Relationship manager
Access Bank Plc., Jos, Club Road Branch
Jos, Plateau, Nigeria
11.2019 - 04.2023
- Managed long-term customer relationships to increase revenue.
- Identified and developed new business opportunities, expanding existing client bases.
- Advised clients on financial strategies and tailored solutions to meet unique needs.
- Work with team to achieve organizational set goals.
Relationship officer
Diamond Bank Plc., Jos Ahmadu Bello Way Branch.
Jos, Plateau, Nigeria
09.2013 - 10.2019
- Engage and kept records of all contact with clients using CRM system.
- Educated customers about company products, services and special offers.
- Reviewed client files to identify opportunities for cross selling and upselling.
- Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
Customer service representative
MTN Nigeria Communications Plc.
Jos, Plateau, Nigeria
03.2011 - 03.2012
- Assisted customers with various questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Adhered strictly to policies and procedures for continued company compliance.
- Increasing sales by upselling and cross selling of products.
- Interact with customers and provide feedback to management to prevent service failure.
Education
Certificate of Higher Education - Management Science
07.2008 - 06.2009
Bachelor of Science - Biochemistry
09.2004 - 06.2008
Skills
-High level Communication Skill
-Highly Organized Ability to work with a Team
-Ability to work under little or no supervision
-Able to adjust to new and challenging situation
-Rapport building
-Analytical Skills
Languages
English
Fluent
Timeline
Relationship manager - Access Bank Plc., Jos, Club Road Branch
11.2019 - 04.2023
Relationship officer - Diamond Bank Plc., Jos Ahmadu Bello Way Branch.
09.2013 - 10.2019
Customer service representative - MTN Nigeria Communications Plc.
03.2011 - 03.2012
Nigerian Institute of Management - Certificate of Higher Education, Management Science
07.2008 - 06.2009
Kogi State University, Anyigba - Bachelor of Science, Biochemistry
09.2004 - 06.2008