Microsoft office suite
Anson Augustine
Customer Support|Certified Virtual Assistant
Lagos,LA
Summary
Knowledgeable customer service representative with background in virtual customer support, ensuring seamless communication and high satisfaction rates. Successfully resolved customer inquiries and provided efficient solutions, contributing to positive customer experience. Demonstrated proficiency in effective problem-solving and maintaining detailed records.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
Customer Support
Shoppr Technologies
Lagos
12.2023 - 10.2024
- Resolved customer inquiries quickly, leading to a satisfaction rating of 4.5 out of 5 stars
- Established and upheld customer service policies and procedures to ensure consistent and efficient handling of customer complaints
- I gathered customer feedback to suggest enhancements for current products and services
- Collaborated with team members to achieve shared goals and deliver outstanding customer support.
Education
Bachelor Of Technology(BTech) - Information Technology
Ensign College
Salt Lake City, Utah 12.2024 - 06.2026
Certificate - Professional Skills, IT Support
BYU-Pathway Worldwide
02.2024 - 11.2024
Skills
Microsoft Office Suite
Google Workspace
Complex Problem-Solving
Analytical Thinking
Organization
Time Management
IT Support
Troubleshooting
Adaptability
Fast Learner
Customer support
Certification
Excel Essential training (Microsoft 365)
Language
English......Highly Proficient
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkGig WorkLocation Preference
RemoteImportant To Me
Work-life balanceCareer advancementCompany CultureWork from home optionPersonal development programsTeam Building / Company RetreatsAccomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Software
Google suite
Toggle
Hubspot
Zoho
Airtable
Canva
Languages
English
Bilingual or Proficient (C2)
Timeline
Bachelor Of Technology(BTech) - Information Technology
Ensign College
12.2024 - 06.2026
Certificate - Professional Skills, IT Support
BYU-Pathway Worldwide
02.2024 - 11.2024
Customer Support
Shoppr Technologies
12.2023 - 10.2024