ANORA ONWUKWE
Caregiver
Otokutu
Summary
Dutiful, Empathetic and compassionate Healthcare assistant with 3 years experience providing Support under the guidance of healthcare professionals , to ensure adequate and superlative level of care , proficient in administering vital signs , maintaining patient record , assisting patients with activities of daily living , observe and monitor patients to promote physical and nutritional health and wellbeing . Compassionate team player recognized for positive , upbeat attitude and proactive demeanor in solving problems and ability to prioritize and multi task in fast paced environments while maintaining a focus in patients comfort and safety . flexible learner that adapts easily to new challenges , possess a strong understanding of medical terminology , infection control protocols and HIPAA compliance , holds relevant certifications such as CPR and first aid certification and a commitment to ongoing professional development.
Overview
3
3
years of professional experience
1
1
Language
Work History
Care Giver
Shakti And Saints Luxury Care Home
06.2022 - Current
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted residents with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with residents to deliver emotional support and companionship. Assisted residents with self-administered medications.
- Completed regular check-ins and progress report for each client.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted nursing staffs with completing daily rounds, answering calls ,recorded residents' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Supported daily hygiene needs of residents by assisting with bathing, dressing, dental care and personal grooming.
- Responded to resident's requests for suppliers and personal comforts , laundered items, and made bed to keep patients' bedroom clean.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Adhered to resident's special diets and provided supplementary drinks using nursing staff supervision ,cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Safeguarded resident's privacy by strictly adhering to HIPAA guidelines in all aspects of care provision and record keeping.
Customer Care Attendant
KENN NAKPODIA GLOBAL VENTURES
01.2021 - Current
- Assisted call-in customers with questions and orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Communicated with clients regarding medical services, and clinical recommendations .
- Maintained up-to-date knowledge of each product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Personal Caregiver
Onwukwe Cordelia
08.2021 - 10.2022
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Administered insulin as directed by physician.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Accompanied , ensured safety and comfort of client during long trips.
- Guided client to restroom , to support bladder and bowel relief requirements , and aided with care and maintenance of urinary catheter .
- Handling, safe keeping and storage of clients chemotherapy medications and herceptin.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Maintained strong connections with caregiver community and cancer foundations to gain continuous knowledge and support.
- Charging ,discharging and unblocking of clients( jp )drain , after mastectomy surgery.
- Monitored clients vital signs, blood glucose level, administered medications and tracked behavior to keep healthcare professional well informed .
- Scheduled and accompanied client to medical appointments , chemotherapy and radiotherapy sessions .
Education
High School Diploma -
Our Lady Of Nigeria Secondary School
Oghara - Oghareki , Delta State 04.2001 -
Skills
Meal Preparation
Documentation
Incident Reporting
Basic Housekeeping
HIPAA Compliance
Problem-Solving
Vital signs monitoring
Multi tasking / Time management
Daily Living Assistance
Medical Records Management
Wound care
Empathy and compassionate care
Medical terminology
Microsoft office including word and excel
Additional Information
Reference available on request
Timeline
Care Giver
Shakti And Saints Luxury Care Home
06.2022 - Current
Personal Caregiver
Onwukwe Cordelia
08.2021 - 10.2022
Customer Care Attendant
KENN NAKPODIA GLOBAL VENTURES
01.2021 - Current
High School Diploma -
Our Lady Of Nigeria Secondary School
04.2001 -