ANNE OGOCHUKWU NWOSU
Lagos
Overview
23
23
years of professional experience
Work History
Asst. Costumer Support Manager
February Seventeen Resources
12.2023 - Current
- Work smartly to ensure the manager and the entire team delivers satisfaction for clients
- ensuring customer satisfaction by providing timely and accurate assistance, managing customer support operations, and developing strategies to improve the company mission
- Customer-Centric Attitude to work
- Good communication skills that helps in resolving issues
- Populate and maintain an updated Customer Register Management File
Supervisor, Network Monitoring Center
KKON Technologies Ltd.
01.2011 - 11.2013
- Responsible for notifying clients on due dates and sending reminder via emails and text messages
- Responsible for ensuring effective resolution of all Internet clients’ issues
- Opening ticket for ALL new installation and Survey
- Receiving installation mails and following up from inception to completion
- Attending to distressed customer on phone and via emails
- Follow up with the Client visitation schedule
- Work hand in hand with accounts department on resolving client billing issues
- Supervise the monitoring of the Entire network via the monitoring tools to limit downtimes (NMC)
- Responsible for generating and sending monthly reports to all KKON VPN Clients
- Populate and maintain an updated Customer Register Management File
Customer Care Representative
KKON Technologies Ltd.
11.2008 - 12.2010
- Service Failure And Recovery Management
- Bridge The Gap between The Customer And The Company In Relation To Technical/Support Issues
- Scheduling Of Installations And Repairs With Customers
- Receive Job Order For New Installation From Marketers Through The Accounts And Coordinate With Customer And Network Department For Smooth Installation
- Familiarization With Customer At Completion Of Installation
- Notification Of CRM Applicator And Accounts Department Indicating Complete Customer Details
- Liaise With Accounts Department For Billing Date For All New Customers
- Customer Notification For Maintenance Service Failure And Service Recovery
- Visit To Customer Site For Meetings On Crisis Management
- Working On Compensation Plan For Customers With Downtime Caused By Company
- Liaise With Customer On Proper Feedback On Technical Issues
- Follow Up On Open Tickets And Follow Up On Close Ticket
- I Conduct regular training for support staff on customer service And Phone Etiquette
- Perform Tasks As Required by Operations Manager
- Suggest To Management Strategies To apply to minimize Customer’s Complaints
Customer Relations Officer
Brigeways Global Projects Limited
06.2008 - 10.2008
- Develop Company/Client Service Relationship
- Admin
- Duties Such As Filing Data, Updating A log Of Availability Of Staff Likely To Receive Inbound Calls
- Log Information On Calls Received And Maintain A Data Base Of All Clients
- Communicates Both Verbally And In Written Forms To Customers, Suppliers, Visitors, Enquirers And Staff And Interpret Respond Clearly In A Professional And Courteous Manner
- Monitoring Company’s Email Box And Responding On Time To Mails
- Playing The Role Of a Public Relations Officer As A Primary Image Maker For The Company
Customer Care Agent
Critical Rescue International
05.2005 - 05.2008
- Company Overview: 144 Oba Akran Avenue, Ikeja, Lagos
- Handling Of Calls For Celtel Nigeria Limited
- Educating Celtel Subscribers On Company’s Products And Services
- Responding To All Customers’ Enquiries And Complaints And Solving client’s Problems As Required By Management
- Ensuring High Level of Customer Service To Both Internal And External Customers
- Typing And Recording Of All In Coming And Out Going Calls Taken Per Day On Excel Spreadsheet
- Target Of Receiving An Average Of 500-700 Calls Both Day And Night Shifts
- Collation Of Data For Record Purposes
- Good Team Understanding And Relationship
- Ensuring That All Customer Calls Are Given Adequate And Necessary Attention
- Adhering To Assigned shift slots And Ensuring Availability Throughout Shift Period
- Participating In Team Activities And Attending Meetings
- 144 Oba Akran Avenue, Ikeja, Lagos
- THE CALL CENTER SERIES TRAININGS
- Induction Training
- Team Building Sessions
- Customer Service Training By Learning Solution Nigeria Limited
- PHONE ETIQUETTE
- Attitude Is Everything
- It’s Your Call
- The Really Angry Customer
- Customer Diversity
- The Outbound Call
- When Not To Say Yes
- Call Taking Techniques
Customer Care Executive
Tripple “E” Limited
02.2003 - 05.2005
- Company Overview: 96 Clegg Street, Off Western Avenue, Surulere, Lagos
- Managing Of Relationship With Clients And Following Up On Customer’s Requests
- Helping In Every Way I Can To Make Sure Customers Understand The Usage Of Company’s Products And Services
- Builds Relationships With Customers To Achieve Success
- Managing Of Customer Relations Affairs As They Are the Livewire of the company
- Upkeep Of Clients Records For Periodic And Safety purposes
- 96 Clegg Street, Off Western Avenue, Surulere, Lagos
Central Bank Of Nigeria
01.2002 - 01.2003
- Company Overview: Tinubu Square, Lagos Island, Lagos (NYSC)
- Preparation Of Overtime Claims Spread Sheet
- Preparation Of Daily Staff Returns
- Reading And Documenting Of Statements
- Computer Work Such As Preparation Of Memos
- Tinubu Square, Lagos Island, Lagos (NYSC)
Education
Bachelor Of Arts - Philosophy
University of Ibadan
Ibadan 2003
Timeline
Asst. Costumer Support Manager
February Seventeen Resources
12.2023 - Current
Supervisor, Network Monitoring Center
KKON Technologies Ltd.
01.2011 - 11.2013
Customer Care Representative
KKON Technologies Ltd.
11.2008 - 12.2010
Customer Relations Officer
Brigeways Global Projects Limited
06.2008 - 10.2008
Customer Care Agent
Critical Rescue International
05.2005 - 05.2008
Customer Care Executive
Tripple “E” Limited
02.2003 - 05.2005
Central Bank Of Nigeria
01.2002 - 01.2003
Bachelor Of Arts - Philosophy
University of Ibadan
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