Ann Avovome Suleman
Abuja
Summary
Dynamic professional with a proven track record at Access Bank PLC, excelling in customer relationship management and conflict resolution. Demonstrated leadership in enhancing service excellence and office efficiency, while effectively communicating with clients. Adept in administrative tasks, dedicated to promoting positive experiences for customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Class Teacher
junior secondary school Ushafa, Bwari
Abuja
08.2022 - 10.2022
- Provided individualized support to students, fostering academic growth and confidence.
- Collaborated with lead teacher to plan and deliver engaging lesson plans that enhanced student learning.
- Created lesson plans to meet student needs and state standards.
- Conducted assessments to evaluate student progress, informing instruction and support strategies.
- Maintained accurate records of student progress, attendance, and behavior.
Office Assistant
Access Bank PLC
01.2018 - 01.2021
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals and recording night and mail deposits.
- Completed account transactions to efficiently serve customers and enhance their banking experience.
- Resolved customer account issues and addressed inquiries regarding bank products and services to ensure customer satisfaction.
- Facilitated financial transactions by selling cashiers cheques, travelers checks, and series E bonds to customers.
Customer Service Representative
Telcom Satellite Limited
06.2017 - 01.2018
- Interacted with customers in person and via phone, ensuring positive experiences through courteous communication.
- Streamlined filing system to enhance office efficiency and elevate customer service quality.
- Assisted customers with product inquiries and service requests.
- Resolved customer issues through effective communication and problem-solving skills.
- Processed orders and managed service appointments efficiently.
Education
Post Graduate Diploma Education - Education
Federal College of Education Zuba
Abuja04-2023
Higher National Diploma -
Federal Polytechnic Nasarawa
Nasarawa06-2016
First School Leaving Certificate -
L.E. A Primary School, Jabi
Abuja06-2012
National Diploma -
Federal Polytechnic Nasarawa
Nasarawa02-2012
Senior Secondary School Certificate Examination -
Visionary Senior Secondary School, Dutse
Abuja08-2009
Skills
- Client management
- Communication expertise
- Project management
- Office administration
- Service excellence
- Conflict resolution
- Leadership skills
Certification
I, the undersigned, certify that to the best of my knowledge and belief, these data correctly describes me, my qualifications and my experience.
Hobbies and Interests
- Puzzle (cross words)
- Surfing the internet
- Social Hobbies (Mentoring)
- writing
- cooking
Languages
- English, Excellent
- Pigin, Excellent
- Hausa, Fair
References
- Mrs. Suleman Augustina, Teacher, LEA Kado Estate, Abuja, 08036308563
- Mr. Abdullahi Ogiagbega, Assistant Director, Office of the Accountant General of the Federation, Abuja, 08037131426
Personal Information
Date of Birth: 07/15/1995
Languages
English
Advanced (C1)
C1
Timeline
Assistant Class Teacher
junior secondary school Ushafa, Bwari
08.2022 - 10.2022
Office Assistant
Access Bank PLC
01.2018 - 01.2021
Customer Service Representative
Telcom Satellite Limited
06.2017 - 01.2018
Post Graduate Diploma Education - Education
Federal College of Education Zuba
Higher National Diploma -
Federal Polytechnic Nasarawa
First School Leaving Certificate -
L.E. A Primary School, Jabi
National Diploma -
Federal Polytechnic Nasarawa
Senior Secondary School Certificate Examination -
Visionary Senior Secondary School, Dutse