Education
ANNA ORONYA ITODO
STORE OFFICER
Ikeja, Lagos,LA
Summary
Accomplished professional with expertise in stock control and team collaboration, honed at Dangote Salt. Successfully implemented loss prevention strategies, enhancing inventory accuracy by 15%. Proficient in Microsoft Office and SAP, with a proven track record of improving supply chain efficiencies and fostering cross-departmental collaboration.
Overview
16
16
years of professional experience
1
1
Language
Work History
Store and Warehouse Officer
Dangote Salt
10.2022 - Current
- Implemented loss prevention strategies by closely monitoring materials and stock and making sure the materials are well reconciled.
- Conducted regular inventory audits to maintain accuracy in stock counts and prevent discrepancies or material loss.
- Collaborated with other departments to evaluate supply chain inefficiencies and implement strategic improvements (PR Department.
- Monitored inventory to maintain sufficient supply levels to meet Fleet Department needs.
- SAP proficient to handle tasks such as PGI, PR, monitoring PR and PO status, ensuring accurate Reservation status.
Receptionist
Nigerian Airforce Conference Center and Suit
04.2019 - 10.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Strengthened vendor relationships through regular communication and timely coordination of services.
Assistant Head Cashier
Nigerian Airforce Conference Center and Suit
03.2017 - 03.2018
- Managed high-volume rushes effectively while maintaining a professional demeanor under pressure.
- Participated in regular inventory audits, ensuring accurate stock levels within the resturant.
- Collaborated with management to identify areas for improvement, ultimately leading to increased efficiency within the department.
- Assisted head cashier with scheduling responsibilities, optimizing staff coverage during peak business hours.
- Exceeded sales goals consistently by suggesting additional products or services based on customers'' needs.
- Enhanced customer satisfaction by efficiently processing transactions and addressing customer inquiries.
- Utilized point-of-sale software proficiently, swiftly resolving any technical issues that arose during transactions.
- Developed strong relationships with repeat customers by providing personalized attention and remembering preferences.
- Provided exceptional customer service by promptly addressing issues and concerns, fostering customer loyalty.
- Adhered to strict safety guidelines when handling cash deposits and withdrawals from the safe.
- Maintained a clean and organized work area, promoting a positive atmosphere for both employees and customers.
- Mentored new cashiers to ensure a smooth onboarding process and excellent performance standards.
- Balanced daily sales reports accurately while identifying any discrepancies or errors immediately.
- Supported other departments as needed during busy periods, demonstrating flexibility and adaptability in various roles.
- Met customer needs through polite, friendly and attentive service.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Worked with other associates to support cashiers and management needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Streamlined cashier operations, resulting in reduced wait times for customers.
- Ensured accurate cash handling procedures, contributing to a reduction in discrepancies and losses.
Teacher
Steve Beth Nursery and Primary School
09.2013 - 12.2014
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
- Enhanced literacy skills with targeted reading programs.
- Designed curriculum materials for special education students, facilitating inclusive learning.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Financial Office Assistant
Kenny Travel Aggency
02.2010 - 10.2012
- Managed accounts receivable and payable, maintaining timely payments and resolving discrepancies swiftly.
- Conducted thorough research on market trends, helping inform investment decisions within the company''s portfolio.
- Improved office workflow for better task prioritization, resulting in a more organized and productive team.
- Collaborated with cross-functional teams on finance-related initiatives, increasing overall efficiency.
- Assisted with monthly budgeting tasks to ensure accurate financial forecasting and cost control.
- Developed spreadsheets for tracking expenses against budget targets, allowing for real-time monitoring of spending habits.
- Supported finance team members in various projects, contributing to successful outcomes through diligent work ethic.
- Enhanced communication between departments by acting as liaison between finance and other business units when needed.
- Improved financial data entry accuracy by cross-checking records, resulting in more reliable reporting and decision making.
- Maintained strict confidentiality of sensitive financial information to protect company reputation and client privacy.
- Assisted in the preparation of annual budgets by collecting relevant data and inputting into forecasting models accurately.
Education
MBA - Management
Amadu Bello University
Zaria, Kaduna State, Nigeria 04.2001 -
Certificate - Data Analysis
NEW HORIZON
LAGOS 04.2001 -
Higer National Diploma - Business Administration And Management
Kaduna Polytechnic
Kaduna, Kaduna State, Nigeria 04.2001 -
National Diploma - Business Administration And Management
Kaduna Polythecnic
Kaduna, Kaduna State, Nigeria 04.2001 -
Skills
Stock control
Microsoft office
Record keeping
Computer literacy
Team collaboration
Problem-solving
Materials handling
Customer relations
Self motivation
Effective communication
Interests
Open to new challenges
Can work under pressure
Timeline
Store and Warehouse Officer
Dangote Salt
10.2022 - Current
Receptionist
Nigerian Airforce Conference Center and Suit
04.2019 - 10.2020
Assistant Head Cashier
Nigerian Airforce Conference Center and Suit
03.2017 - 03.2018
Teacher
Steve Beth Nursery and Primary School
09.2013 - 12.2014
Financial Office Assistant
Kenny Travel Aggency
02.2010 - 10.2012
MBA - Management
Amadu Bello University
04.2001 -
Certificate - Data Analysis
NEW HORIZON
04.2001 -
Higer National Diploma - Business Administration And Management
Kaduna Polytechnic
04.2001 -
National Diploma - Business Administration And Management
Kaduna Polythecnic
04.2001 -