ANN UGBEBOR
Lagos
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Success Representative
Keystyle Logistics
08.2021 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Boosted customer retention through diligent follow-up and relationship-building efforts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with cross-functional teams to ensure seamless customer experiences across all touchpoints.
- Learned and adapted quickly to new technology and software applications.
Customer Success Associate
Swif Telex.ng
04.2018 - 05.2021
- Tracked customer service cases and updated service software with customer information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Assisted in the development of resources such as knowledge base articles and FAQs to streamline customer support processes and empower self-service capabilities.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Science - Business Education
University of Lagos
12.2017
Skills
- Hardware Configuration
- Database Management
- Service Upselling
- Incident Management
- Call center experience
- Collaborative Team Player
- Customer Communication and Empathy
- Interpersonal Skills
Timeline
Customer Success Representative
Keystyle Logistics
08.2021 - 11.2023
Customer Success Associate
Swif Telex.ng
04.2018 - 05.2021
Bachelor of Science - Business Education
University of Lagos
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