ANITA NNEMKA ANDEM-EWA
19 Mabo Street Off Ishaga Road Surulere Lagos
Summary
Result-oriented management professional with a proven track record in innovative merchandising, pricing, and discounting strategies. Demonstrated ability to establish strong rapport with customers, earning their trust and fostering repeat and referral business. Highly goal-oriented individual with a pleasant personality and an unwavering determination to succeed. Ambitious and driven multitasking Physician Liaison focused on meeting or exceeding monthly quotas while maximizing brand awareness.
Overview
13
13
years of professional experience
Work History
Customer Care
Continental Hotel Reservation services
04.2020 - Current
- Assisted in the development of policies and procedures aimed at improving overall efficiency within the Customer Care department.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Provided exceptional customer care through active listening, empathetic responses, and prompt issue resolution when necessary.
- Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
- Developed strong relationships with clients through attentive customer care, resulting in increased repeat business and referrals.
- Championed initiatives aimed at boosting employee morale, recognizing individual achievements and fostering a positive work environment conducive to exceptional customer care.
Personal Assistant / Purchase Officer
Wow Christmas Ng
08.2020 - 03.2021
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
Retail Store Manager
Havana Stores
08.2016 - 06.2020
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Digital Marketer/ Social Media Officer
10:10 Concepts
03.2012 - 12.2012
- Design and oversee all aspect of digital marketing department including database, email and display advertising
- Develop and monitor campaign budgets
- Plan and manage social media platforms
- Prepare accurate report on our marketing campaign's overall performance
- Identify the latest trends and technologies affecting the organization
- Coordinating with advertising and media expect to improve marketing results
Education
Master -
Master in International Law
Bachelor of Arts - History and International studies
Lagos State University
Ojo, Lagos State02-2017
West African Examination Council Certificate -
Baptist Model High School
Agbowa-Ikosi, Lagos State01-2011
First Leaving Certificate -
Honey Home Children Academy
Aguda, Lagos State01-2004
Diplomacertificates
- Mental Health Awareness
- Coping in Isolation: Understanding Depression and Anxiety
- Understanding COVID-19: Economic Outlook
- Understanding COVID-19: Effects on Society
- Understanding COVID-19: Public Health Awareness
- Marketing and Human Resources
Personal Information
- Place of Birth: Cross-River
- Date of Birth: 04/15/94
- Nationality: Nigeria
Reading, Swimming & Meeting People
Reading, Swimming & Meeting
Timeline
Personal Assistant / Purchase Officer
Wow Christmas Ng
08.2020 - 03.2021
Customer Care
Continental Hotel Reservation services
04.2020 - Current
Retail Store Manager
Havana Stores
08.2016 - 06.2020
Digital Marketer/ Social Media Officer
10:10 Concepts
03.2012 - 12.2012
Master -
Master in International Law
Bachelor of Arts - History and International studies
Lagos State University
West African Examination Council Certificate -
Baptist Model High School
First Leaving Certificate -
Honey Home Children Academy
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