Sports, music, art, travel, reading, foreign languages
Anita Ozueh
Ajah, Lagos
Summary
Customer Support Specialist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
2
2
Certification
1
1
Language
Work History
Customer Support Specialist
Anita's Fashion World And Beddings
02.2022 - Current
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Operations Manager/Customer Service Manager
Emvee Guest House
06.2019 - 07.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Operations Supervisor/Customer Service Representative
Kings Park Hotel Limited
02.2018 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Education
Bachelor of Science - Project Management
Haute Ecole De Gestion Et de Technologie (HEGT)
Cotonou Benin 08.2023
Skills
- Problem Solver
- Social media management experience
- Support
- Customer Response
- Sales Support
- Customer Relationship Management (CRM)
- Microsoft PowerPoint
- Microsoft Excel
- Critical Thinking
- Research
- Product Promotion
- Account Management
Certification
- Certified Cybersecurity Analyst, Digital Regenesys - 2023 - 2024
- Certified Digital Marketing Manager, Gurudemy - 2023 - 2023
Timeline
Customer Support Specialist
Anita's Fashion World And Beddings
02.2022 - Current
Operations Manager/Customer Service Manager
Emvee Guest House
06.2019 - 07.2020
Operations Supervisor/Customer Service Representative
Kings Park Hotel Limited
02.2018 - 04.2019
Bachelor of Science - Project Management
Haute Ecole De Gestion Et de Technologie (HEGT)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
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