ANINGIR PEACE NGOHILE
Abuja
Summary
Dynamic and result-oriented with a strong background in Business administration, seeking a suitable position in your organization where I can leverage my leadership skills, industry knowledge, and experience to drive operational excellence, enhance member satisfaction, and contribute to the organization's growth and success.
Overview
15
15
years of professional experience
Work History
Business Development Manager
Medicaid Radio-diagnostics & Clinics, Abuja-FCT
02.2023 - Current
- Research and plan new growth opportunities, strategies and initiatives.
- Contact potential customers, maintain current customers and increase customer value.
- Establish business development goals and ensure quota are met.
- Oversee business development representatives and early sales cycle operations.
- Set goals and develop plans for business and revenue growth.
- Research, plan, and implement representatives and early sales cycle operation.
- Research, plan, and implement new target market initiatives.
- Recognize opportunities for distribution channels, service, and campaigns that will result in sales.
- Ensure all levels of staff portray the corporation in the best light.
Client/Patient Service Manager
Medicaid Radio-diagnostics & Clinics, Abuja-FCT
07.2020 - 01.2023
- Supervised and led a team of patient service representatives and support staff to ensure the delivery of high-quality patient care and services.
- Developed and implemented department policies, procedures, and protocols to improve efficiency, standardize workflows, and enhance the patient experience.
- Conducted staff training, performance evaluations, and ongoing coaching to promote professional development, teamwork, and accountability.
- Facilitated cross-functional team collaboration, improving resolution time for complex service issues.
Healthcare Administrator
Medicaid Radio-diagnostics & Clinics, Abuja-FCT
07.2016 - 06.2020
- Participated in meetings, committees, and task forces to address operational challenges, identify opportunities for improvement, and promote collaboration across departments.
- Established a strong organizational culture centered around teamwork, open communication channels, continuous learning opportunities for employees.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Collaborated with store manager to maintain daily operations.
Customer Service Officer
Medicaid Radio-diagnostics & Clinics, Abuja-FCT
02.2014 - 07.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
Billing Specialist
Medicaid Radio-diagnostics & Clinics, Abuja-FCT
09.2009 - 09.2014
- Collaborated with healthcare providers, insurance companies, and patients to verify insurance coverage, obtain pre-authorizations, and address billing inquiries and disputes.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
Front Desk Receptionist
Park Hospital, Abuja
11.2007 - 09.2009
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Developed strong working relationships with team members, fostering a positive work environment.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
PhD - Business Administration
Bingham University
Abuja, Nasarawa01-2026
MSc - Business Administration
Bingham University
Abuja, Nasarawa01.2024
PGD - Management
Bingham University
Abuja, Nasarawa01.2023
BSc - Economics
University of Abuja
Gwagwalada, FCT01.2015
Skills
Effective team leadership
Effective teamwork and collaboration abilities
Timeline
Business Development Manager
Medicaid Radio-diagnostics & Clinics, Abuja-FCT
02.2023 - Current
Client/Patient Service Manager
Medicaid Radio-diagnostics & Clinics, Abuja-FCT
07.2020 - 01.2023
Healthcare Administrator
Medicaid Radio-diagnostics & Clinics, Abuja-FCT
07.2016 - 06.2020
Customer Service Officer
Medicaid Radio-diagnostics & Clinics, Abuja-FCT
02.2014 - 07.2016
Billing Specialist
Medicaid Radio-diagnostics & Clinics, Abuja-FCT
09.2009 - 09.2014
Front Desk Receptionist
Park Hospital, Abuja
11.2007 - 09.2009
PGD - Management
Bingham University
BSc - Economics
University of Abuja
PhD - Business Administration
Bingham University
MSc - Business Administration
Bingham University