Angela Ogar
Dakwa ,Abuja
Summary
Dedicated professional with extensive experience in managing operations and enhancing customer satisfaction. Skilled in organizing meetings, maintaining confidential documents, and resolving customer complaints, ensuring a seamless experience for both clients and executives.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
Personal Secretary
Monday Anyebe
Lokoja , Abuja
01.2025 - 11.2025
- Managed daily schedules and appointments for executives effectively.
- Handled the welfare of Guest and their complaints
- Organized meetings, including logistics, agendas, and materials efficiently.
- Maintained confidential files and documents with high attention to detail.
- Maintained filing systems for confidential documents and records.
- Monitored incoming correspondence.
- Scheduled appointments with clients and vendors, as needed.
- Answered phone calls and emails promptly, providing accurate information to callers.
- Greeted visitors and conducted tours of the office when necessary.
- Maintained a professional appearance at all times while representing company interests.
- Responded to customer issues to provide immediate resolution and improve retention.
Restaurant Manager
Madam Mary
Port harcy, Nigeria
08.2023 - 11.2024
- Managed daily restaurant operations and ensured smooth service flow.
- Trained and supervised staff on customer service best practices.
- Implemented inventory management systems to track supplies efficiently.
- Ensured compliance with health and safety regulations in food handling.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Assisted with kitchen preparation during peak times as needed.
- Optimized profits by controlling food, beverage and labor costs.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Managed accounts payable, accounts receivable and payroll.
- Resolved conflicts among employees in an effective manner.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
Bachelor of Arts - Communication Arts
Federal University Uyo
Uyo , Nigeria 01.2018 - 03.2024
Lift Up Child Educational Center
Port Harcourt , Nigeria Certificate Of Achievement - Soft Skill Training
Jobberman
Skills
- Calendar management
- Document organization
- Meeting coordination
- Confidentiality maintenance
- Customer service
- Effective communication
- Attention to detail
- Office management
- Interpersonal skills
- Writing reports
References
References available upon request.
Timeline
Personal Secretary
Monday Anyebe
01.2025 - 11.2025
Restaurant Manager
Madam Mary
08.2023 - 11.2024
Bachelor of Arts - Communication Arts
Federal University Uyo
01.2018 - 03.2024
Lift Up Child Educational Center
Certificate Of Achievement - Soft Skill Training
Jobberman