Angela is an exceptional Business Operations Analyst with 11 years of experience within financial service sectors for banking and pension clients where she helped organizations achieve business objectives by enabling change, improving processes, initiating digital transformation, enhancing customer experience, and improving profitability. Improved customer experience in branch and engaged clients. With excellent communication and negotiation skills, she is a natural people person whose most valuable contribution to her work is her ability to generate excitement, productively energize her environment and collaborate with people to resolve work-related issues. She succeeds in a fast-paced work environment where deliverables are being deployed rapidly to surpass clients’ expectations. She effectively manages conflicting priorities using the Eisenhower decision-making principles. She is a highly organized, focused, and proactive hard worker who holds herself accountable at all times for her strong work ethic, personal values, and commitment to her professionalism. She is used to working in a cross-matrix organization dealing with all levels of stakeholders. Her key objective now is to utilize her existing commercial acumen to further her experience and add value to a dynamic and challenging organization.