Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

ANGELA KEVIN-OBI

Lekki,LA

Summary

Angela is an exceptional Business Operations Analyst with 11 years of experience within financial service sectors for banking and pension clients where she helped organizations achieve business objectives by enabling change, improving processes, initiating digital transformation, enhancing customer experience, and improving profitability. Improved customer experience in branch and engaged clients. With excellent communication and negotiation skills, she is a natural people person whose most valuable contribution to her work is her ability to generate excitement, productively energize her environment and collaborate with people to resolve work-related issues. She succeeds in a fast-paced work environment where deliverables are being deployed rapidly to surpass clients’ expectations. She effectively manages conflicting priorities using the Eisenhower decision-making principles. She is a highly organized, focused, and proactive hard worker who holds herself accountable at all times for her strong work ethic, personal values, and commitment to her professionalism. She is used to working in a cross-matrix organization dealing with all levels of stakeholders. Her key objective now is to utilize her existing commercial acumen to further her experience and add value to a dynamic and challenging organization.

Overview

13
13
years of professional experience

Work History

Business Analyst

Deloitte
08.2022 - 09.2022
  • Provided consulting and financial advisory services to Deloitte in collaboration with Tony Elumelu Foundation
  • Key Achievement
  • Evaluated over 1000 business plans and gave financial analysis and investment decisions on each of the plans
  • Identified process inefficiencies through gap analysis and outlined sensible solutions

07.2021 - 07.2022
  • I had a career break to rest due to family relocation to a new state
  • During the period, i picked an interest in Business Analysis and is currently improving my knowledge on it in preparation for the career switch.

Wealth Manager and Private Client Service Officer

Stanbic IBTC Pension
01.2020 - 07.2021
  • Overall objective of the team was to bring bespoke services to the private client across regional offices to earn their loyalty as High Net worth individuals and VIPs to the brand
  • Worked closely with regional coordinator and acted as the company’s representative in meetings with major stakeholders and clients
  • Key Achievements
  • Maintained a weekly report of all client engagements and account activities for effective inquiry tracking and improved resolution TAT
  • Automated the documents collating information on clients for effective tracking
  • Documenting and designing customer journey map from onboarding stage
  • Changed and adopted the work structure approach to a collaborative and all-inclusive one in alignment with emerging business needs especially for clients with other financial needs such as banking, pension, insurance and investment needs
  • Achieved over 80% of investment targets under Asset under management and received management commendations
  • Improved Net promoter Score from 50% to 80% and above
  • Responsibilities Included
  • Ensures priority treatment on benefit applications for clients
  • Draw up customer plan detailing clients’ personal interests
  • Periodic Client review and appreciation
  • Provide high quality client engagement and education of clients via personal, seminars and networking events

Team Lead Customer Service

Stanbic IBTC Bank
03.2016 - 12.2019
  • Led the customer service team of one of the biggest bank branches to emerge as the best supporting operations team in the region
  • Managed the service, inquiry, tillering points and automated paying machines of the branch
  • Collaborated with other units to deliver stellar services to both internal and external customers
  • Engaged regulators and auditors on routine audit checks
  • Key Achievements
  • Received “Beyond Excellence” recognition on sales performance and highest subscribed digital products in the region
  • Nominated and picked to be among the top women talents to visit the international head office in South Africa for the yearly reward program for emerging talents in the region
  • Consistent appraisal ratings of right on track and exceeding expectations as a result of delivering on my assigned KPI’S
  • Reduced escalations from customers and improving the general customer experience in the branch
  • Responsibilities Included
  • Daily supervision of a team of 7 people, work-load allocation, 1:1 performance and coaching discussion and KPI documentation
  • Adoption of standard operational process and ensuring the duty of care is adhered to
  • Identify process improvement/solution upgrade requirements and taking ownership of seeing it to fruition
  • Oversee branch business operational activities
  • Improved adoption of digital products by clients.

Cash Officer/Branch Operations Manager

United Bank for Africa, UBA
01.2009 - 08.2015
  • Supported the Branch Operations Manager to deliver on the strategic objectives of the bank’s retail and corporate banking business by deploying efficient operational processes that enhances customer experience
  • Key Achievements
  • Key optimization of assets located in the branch
  • Improved cash and tillering point
  • Introduction of queue ropes for proper client management
  • Responsibilities Included
  • Worked in the team to organize yearly strategy session for the Operations arm of the bank
  • Coordinate the planning of the annual operational budgets together with the branch leadership
  • Co-ordination and authorization of transactions and ensuring total due diligence transactions.

Education

CBAP – In view (2022)AWS- Cloud practitioner - In View (2022)Chartered institute of Personnel Management (CIPM)Chartered institute of -

Loan And Risk Management (CILRM)
2022

Master of Business Administration - undefined

University of South Wales
2021

Advance Career Training (Business analysis training/Internship) - undefined

University of Benin
2006

Skills

  • Analytical Problem Solving – A creative problem solver who is able to think logically and rationally through an issue and proffer options and solutions to resolve it; while working cross organisationally with key stakeholders to ensure informed decisions are made
  • Change Management – Played a part in the smooth transition of change projects initiated and deployed across Group Operations Carrying out gap analysis to define current Process [AS IS] and future solution [TO BE]
  • Communication – Demonstrated ability to communicate effectively, present confidently and concisely to a variety of stakeholders, and excellent negotiating skills obtained by influencing and building relationships with senior stakeholders
  • Stakeholder Management/Facilitation Skill – Experienced in managing a broad range of stakeholders; collaborating with senior management to establish and validate business needs, elucidate user requirements, manage expectations, define scope, and plan project deployment
  • IT Skills – Conversant with Microsoft Office and google workspace Tools, Jira, Visio, Lucid charts, Slack and Canva
  • Financial – Budgeting and forecasting; monitoring monthly departmental spends Cash and tillering activities, vault spending and balancing
  • Business Process mapping - Conversant with writing user stories, personas, SRS and business requirement documents, using activity and process map to represent stakeholder requirements

Timeline

Business Analyst

Deloitte
08.2022 - 09.2022

07.2021 - 07.2022

Wealth Manager and Private Client Service Officer

Stanbic IBTC Pension
01.2020 - 07.2021

Team Lead Customer Service

Stanbic IBTC Bank
03.2016 - 12.2019

Cash Officer/Branch Operations Manager

United Bank for Africa, UBA
01.2009 - 08.2015

CBAP – In view (2022)AWS- Cloud practitioner - In View (2022)Chartered institute of Personnel Management (CIPM)Chartered institute of -

Loan And Risk Management (CILRM)

Master of Business Administration - undefined

University of South Wales

Advance Career Training (Business analysis training/Internship) - undefined

University of Benin
ANGELA KEVIN-OBI