Hi, I’m
ANGELA AVIKPE
Essex,Colchester
Summary
Results-driven office team leader with strong administrative background. Evaluates and improves team performance with proactive mindset. Consistently enforces policies and tackles process inefficiencies.
Overview
8
years of professional experience
3
year of post-secondary education
Work History
THE EME FOUNDATIONAbuja, FCT
Public Relations Volunteer
11.2022 - Current
Job overview
- Participated in Community outreaches on Period Dignity
- Distribution of sanitary and relief materials
- Preparation of Reports on Community outreaches and diseemination of same to the management
- Responded to individual feedback and audience responses to improve presentation material and delivery.
- Travelled to locations to arrive with plenty of time to prepare for presentations.
- Communicated clearly and professionally, demonstrating responsibility and commitment to help drive positive reviews.
- Liaised with event organizers to understand project brief and organize schedule.
- Improvised to maintain audience attention through technical difficulties.
- Built rapport with large groups of people from different backgrounds.
DEJAVU SMART HOMES AND CUSTOM INTERIORSAbuja, FCT
ADMINISTRATIVE MANAGER
01.2022 - Current
Job overview
- Monitored and controlled office inventory to guarantee adequate supply levels, timely product ordering and efficient management of company resources.
- Created written and typed memos, business letters and other reports
- Prepared and filed department records, correspondence and documents in line with company policies and procedures.
- Identified staff training and development needs and obtained necessary resources to facilitate training.
- Enforced maintenance of proper labour relations and employment conditions across departments.
- Facilitated smooth and adequate flow of information within company to expedite other business operations.
- Wrote special reports, gathering necessary information and summarising data and findings.
- Organised meeting schedules for various departments.
- Attended meetings and maintained files of notes taken during meetings.
- Assisted in handling payroll and personnel databases in support of HR team.
- Supported administrative needs of CEO and COO, ranging from scheduling to preparing for meetings and calendar management.
- Evaluated and verified employee performance through review of completed work assignments and work techniques.
DEJAVU SMART HOMES AND CUSTOM INTERIORSAbuja, FCT
Customer Service Representative
09.2021 - 01.2022
Job overview
- Managed high-volume customer queries simultaneously through effective multitasking.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Adhered strictly to policies and procedures for continued company compliance.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Processed high-value payments with meticulous accuracy.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Processed inbound customer calls, providing information on service or product upgrades
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
PRIMEWASH LIMITEDPortHarcourt, Rivers State
HEAD OF OPERATIONS
05.2019 - 09.2020
Job overview
- Developed office operations budgets, and reviewed budget for compliance with preset parameters
- Furnished Board of Directors with daily operations reports and determine the values, mission, short and long term goals
- Maintained updated familiarity with new operations management trends and practices
- Assist HR with recruiting when needed
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public
- Developed and rolled out new policies designed to bolster productivity and reduce overall budget costs
- Discovered areas of improvement by generating daily operational and sales reports
- Promoted positive customer experience through day-to-day supervision and management of office facility
- Trained, coached and mentored staff to support smooth adoption of new office program
- Tracked and analyzed profitability and key metrics of company's establishment to improve overall profitability and bring in new clientele
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
PRIMEWASH LIMITEDPortHarcourt, Rivers State
Customer Service Manager
12.2018 - 05.2019
Job overview
- Routed incoming calls and faxes and drafted detailed messages to expedite response
- Controlled resources and utilised assets to achieve service and sales targets.
- Maintain a proper data base of clientele with regular updates
- Provision of accurate information and disseminating of same to customers - pricing, pick up and others
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Sought customer feedback and applied data to inform service-level improvements.
- Recognised issues and implemented corrective actions for continual improvement.
- Collected and verified employee timesheets and reported data to payroll.
- Took ownership of escalated customer issues and followed through to resolution.
- Reviewed customer agreements to verify current and correct data and supporting documentation.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
PRIMEWASH LIMITEDPortHarcourt, Rivers State
HEAD ADMIN/HUMAN RESOURCE ASST
03.2017 - 12.2018
Job overview
- Conducting interviews and test for applicants
- Acted as liaison between organisation and external benefits providers and vendors.
- Preparation of payroll in due time and ensuring that all salaries are paid and received
- Coordinated employee exit interviews and paperwork.
- Coached new employees on administrative procedures, company policies and performance standards
- Maintained and updated personnel records, storing employee information accurately for traceability compliance.
- Maintain and manage organizational policies having considered issues regarding performance, recent opportunities to employees and disciplinary procedures
- Drafted professional memos and letters to support business objectives and growth
- Supported payroll preparation by providing data on employee absences, bonuses and leaves.
- Preserved integrity and confidentiality of human resources files and records.
- Receipt of daily cash and lodgment of same to the bank
- Maintenance of all cash records (Hard and soft copies where applicable
- Maintaining special project records and transactions.
- Assisted with employee relations issues relating to disciplinary actions and redundancies by taking full and accurate meeting minutes and storing data upon completion.
- Monitored employee absences against leave allowances, escalating discrepancies to HR manager when necessary.
- Arranged communication with candidates and scheduled interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring processes.
COLLEGE OF AGRICULTUREZuru, Kebbi
ADMINISTRATIVE ASST/SUPPORT TEACHER
11.2015 - 10.2016
Job overview
- Fostered skills and social abilities to enable development of learners.
- Contributed to organising extra-curricular activities to promote social development of learners.
- Designed lesson plans and resources for learners receiving learning support.
- Used assessment results to inform future planning, teaching and curricular development.
- Kept records of remedial work carried out with students for review purposes.
- Maintained student safety through extra-curricular activity supervision and random inspections.
- Assisted teachers with classroom activities, facilitating syllabus coverage.
- Monitored progress and wrote reports on pupils receiving learning support.
GROSVENOR SUITESPort Harcourt, Rivers State
Waitress
03.2015 - 10.2015
Job overview
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Arranged tables and set up linens and silverware in preparation for guests.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
Education
TIM FASHION ACADEMYFCT
from FASHION DESIGN
2020.02 - 2021.08 (1 year & 6 months)
AMBROSE ALLI UNIVERSITY
B.A from Agricultural Economics and Extension
2014
Skills
- Point of sale system operations
- Expertise in Management/Teamwork
- Proficiency with Microsoft Excel
- Microsoft word proficiency
- Microsoft Outlook
- Communication device proficiency
- Reporting/Data Entry Skill
- Expense reporting
- Inventory control
- Public Relations
- Training and development
- Human resources best practices
- Database administration
- Microsoft Office expertise
- Documentation control
- Complaint resolution
- Pricing
Additional Information
- State of Origin: Delta Hobbies: Singing
Languages
English
Advanced
Timeline
Public Relations Volunteer
THE EME FOUNDATION
11.2022 - Current
ADMINISTRATIVE MANAGER
DEJAVU SMART HOMES AND CUSTOM INTERIORS
01.2022 - Current
Customer Service Representative
DEJAVU SMART HOMES AND CUSTOM INTERIORS
09.2021 - 01.2022
TIM FASHION ACADEMY
from FASHION DESIGN
2020.02 - 2021.08 (1 year & 6 months)
HEAD OF OPERATIONS
PRIMEWASH LIMITED
05.2019 - 09.2020
Customer Service Manager
PRIMEWASH LIMITED
12.2018 - 05.2019
HEAD ADMIN/HUMAN RESOURCE ASST
PRIMEWASH LIMITED
03.2017 - 12.2018
ADMINISTRATIVE ASST/SUPPORT TEACHER
COLLEGE OF AGRICULTURE
11.2015 - 10.2016
Waitress
GROSVENOR SUITES
03.2015 - 10.2015
AMBROSE ALLI UNIVERSITY
B.A from Agricultural Economics and Extension
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