Angel Omezi
Lagos, Nigeria
Summary
Confident and results-driven communicator with leadership, customer service, and administrative experience. Served as the first-ever Senate President of the Physiology Students Association of Nigeria, demonstrating pioneering leadership, persuasive communication, and negotiation skills while representing students at the national level. Certified Virtual Assistant with hands-on experience in CRM management, appointment scheduling, and professional remote communication. Skilled in engaging stakeholders, handling objections, and building rapport, ready to leverage strong interpersonal and organizational abilities to drive appointments and sales growth as a Cold Caller for Casper Flow.
Overview
2026
2026
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Cold Caller
Virtual staff labs
04.2024 - 06.2025
- Collaborated with team members to refine calling techniques, resulting in improved overall team performance and productivity.
- Conducted outreach calls to potential clients, effectively introducing services and generating interest in product offerings.
- Maintained meticulous records of call outcomes and client feedback, facilitating data-driven adjustments in outreach strategies.
- Participated in training sessions to enhance communication skills, fostering confidence and adaptability in various client interactions.
- Conducted research of prospective clients in order to identify decision makers and contact them directly.
- Generated leads with successful prospect cold calling and skilled use of persuasive communication skills.
Customer Service Representative
Konga
Iba, NG
03.2023 - 01.2024
- Communicated directly with customers to understand needs and position suitable solutions effectively.
- Managed objections and difficult conversations with confidence, redirecting discussions toward resolution and continued engagement.
- Utilized structured communication techniques to maintain control of conversations and drive productive outcomes.
- Documented interactions accurately within systems to ensure proper tracking and follow-up.
Appointment Setter/Sales Lead Generator
Punch Group
Remote
- Researched and identified potential clients across social media platforms including Facebook, Instagram, and LinkedIn to build a strong lead pipeline.
- Initiated contact with prospects via messaging and email, effectively introducing the company’s services and generating interest.
- Scheduled and coordinated appointments between qualified leads and the sales team, ensuring smooth handoffs and high conversion potential.
- Followed up with unresponsive leads to maximize engagement and opportunities for the sales team.
- Maintained accurate records of communications, appointments, and follow-ups using CRM tools and spreadsheets to track performance and lead status.
Education
Bachelor of Science - Physiology
Bowen University
Iwo , Nigeria 11.2021 - 11.2025
Skills
- Cold Calling & Appointment Setting
- Persuasive Verbal Communication
- Objection Handling & Rebuttal Techniques
- CRM & Lead Management
- Lead Qualification & Prospecting
- Resilience in High-Volume Call Environments
Languages
English
First Language
English
Advanced (C1)
C1
Certification
- Certified Virtual Assistant – Trained in CRM management, lead tracking, and appointment scheduling
Accomplishments
- First Senate President – Physiology Students Association of Nigeria
- Recognized for pioneering the establishment of the national student senate leadership role.
Timeline
Cold Caller
Virtual staff labs
04.2024 - 06.2025
Customer Service Representative
Konga
03.2023 - 01.2024
Bachelor of Science - Physiology
Bowen University
11.2021 - 11.2025
Appointment Setter/Sales Lead Generator
Punch Group