Angel Amadike
Ketu
Summary
Experienced professional dedicated to delivering exceptional service and optimizing workflows in customer-facing roles. With over 2 years of experience in education, sales, and operations, consistently building strong client relationships through a detail-oriented approach. Proficient in Microsoft Office tools, skilled at analyzing customer behavior to generate actionable insights that drive results.
Overview
6
6
years of professional experience
Work History
Mathematics Teacher
Life Springs College
03.2023 - 10.2023
- Enhanced communication and organizational skills by managing classroom activities and fostering a positive learning environment
- Supported students in achieving academic success through personalized guidance and mentorship
- Prepared and implemented lesson plans covering required course topics.
- Collaborated with fellow math teachers on curriculum development, resulting in a more cohesive and comprehensive program.
Ride Operator
Kings Dominion, Cedar Fair Park
06.2022 - 10.2022
- Company Overview: United States
- Delivered exceptional customer service by maintaining a welcoming attitude and addressing guest inquiries.
- Collaborated with team members to optimize workflow and ensure smooth ride operations.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
- Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Ride Operator
Arnold’s Park
06.2022 - 09.2022
- Company Overview: United States
- Monitored ride operations to ensure guest safety and satisfaction.
- Provided timely responses to guest inquiries, creating an enjoyable atmosphere.
- Assisted in the maintenance of rides, ensuring compliance with safety standards.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Conducted thorough pre-operation inspections of rides, identifying potential issues before they became problems.
- Fostered communication between ride operators and other amusement park personnel to support operations.
- Ensured timely documentation of incidents or accidents that occurred within the assigned area for review by management staff.
- Facilitated smooth ride operation during peak seasons, handling high volumes of guests with efficiency.
- Streamlined the loading process by directing riders effectively onto their designated seats or platforms swiftly but safely.
- Assisted in maintenance and inspection of ride equipment, ensuring optimal performance and safety.
Customer Engagement Representative
Blienez Collections
07.2017 - 08.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Promoted products effectively, contributing to increased sales and customer retention.
- Responded to customer requests for products, services, and company information.
- Applied problem-solving skills to improve customer engagement and streamline processes,
- Assisted with sales initiatives by offering relevant information about products and services based on each individual''s needs.
- Maintained thorough documentation of all customer interactions for reference in future engagements or escalations as necessary.
- Skillfully navigated difficult conversations with professionalism, managing conflicts constructively to preserve brand reputation and maintain positive relationships with clients.
Education
B.Sc. - Physiology
Babcock University
Illishan-Remo06-2022
Skills
- Customer Engagement
- Customer relations
- Expert problem solving
- Process Improvement
- Communication and Interpersonal Skills
- Collaborative Teamwork
- Microsoft Office Proficiency
Additional Information
Proficient in analyzing customer behavior to provide actionable insights., Passionate about delivering exceptional service and optimizing operational efficiency.
Timeline
Mathematics Teacher
Life Springs College
03.2023 - 10.2023
Ride Operator
Kings Dominion, Cedar Fair Park
06.2022 - 10.2022
Ride Operator
Arnold’s Park
06.2022 - 09.2022
Customer Engagement Representative
Blienez Collections
07.2017 - 08.2018
B.Sc. - Physiology
Babcock University
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