ANGEL AFEGBAI
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Research Assistant
SA Research - Federal Inland Revenue Service
Abuja
03.2025 - 12.2025
- Conducted comprehensive literature reviews for project groundwork.
- Facilitated successful completion of complex studies by diligently meeting deadlines.
- Fostered a collaborative environment by effectively communicating with team members.
Technical consultant
QUILL- A DYE AND DURHAM SOLUTION
Manchester
07.2023 - 09.2024
- Providing technical consultation to approximately 100 clients daily via Zendesk within defined SLAs through live chats, emails, and telephone interactions.
- Created and managed over 500 users across various platforms as well as ensuring data integrity through background checks during creation of new sites.
- Performed root cause analysis to identify issues and limit repeat reoccurrence and successfully resolved 600+ intermediate client calls related to data issues.
- Provided support for 100+ Add-in installations and assisted with account setups.
- Extracting data from clients database using SQL queries while creating and manipulating data in variety of ways to extract insights
- and make informed decisions.
- Improved client satisfaction with timely resolution of their technical concerns.
sheCodes Plus
sheCodes Bootcamp
12.2022 - 02.2023
- Developed advanced skills in HTML, CSS, Bootstrap and Javascript techniques
- Successfully integrated live APIs into applications for enhanced functionality
- Used testing tools to ensure delivery of high quality software product.
- Employed Git and Github to manage code with streamlined development workflow.
- Managed multiple tasks simultaneously and worked within fixed deadlines
Intern
Vodi
11.2018 - 06.2019
- Identified and resolved data inconsistencies, resulting in 30% improvement in overall data quality.
- Assisted in migration of product data from legacy systems to new database, ensuring seamless transition and minimising data loss.
- Developed and implemented data entry guidelines and best practices, reducing errors by 15%.
- Handled incoming calls professionally whilst maintaining a cordial relationship with clients and partners.
- Improved office environment by implementing organisational systems and procedures.
Education
Bachelor of Science - Criminology
University of Salford
Manchester 09.2019 - 07.2022
Skills
Languages: JavaScript, HTML, CSS, SQL
DevOps Technologies: GitHub, API
Other: Bootstrap, Netlify, Visual Studio, Firebase, CodeSandbox, Microsoft Excel, Slack
- High level of attention to detail, excellent follow-through, consistently reliable, and accountable
- Ability to learn and assimilate new information quickly
PROFESSIONAL CERTIFICATIONS
- SheCodes Plus - Frontend development
- sheCodes Basics - Introduction to Coding
- Udemy- ISTQB software testing (ongoing)
Timeline
Research Assistant
SA Research - Federal Inland Revenue Service
03.2025 - 12.2025
Technical consultant
QUILL- A DYE AND DURHAM SOLUTION
07.2023 - 09.2024
sheCodes Plus
sheCodes Bootcamp
12.2022 - 02.2023
Bachelor of Science - Criminology
University of Salford
09.2019 - 07.2022
Intern
Vodi
11.2018 - 06.2019