Andrew Mogbeyiromore

Communicative customer service and administrative professional motivated to maintain customer satisfaction and contribute to company success. Proven history of administering a high volume of inbound and outbound calls while sustaining strong customer relationships. Skilled in CRM systems, with outstanding active listening and multitasking abilities. Orderly and committed, offering solid skills in customer relations and resilience to handle the challenges of fast-paced environments. Capable of working independently or within teams to accomplish on-time and accurate administrative tasks.

Resolved over 80 of advising tickets and work items within every period, providing accurate and timely guidance to students.
Achieved 100 % satisfaction rate based on feedback and the evaluation team demonstrating exceptional customer service skills.
Improved response times by 85% through efficient management of ticketing system in CRM.
Played a key role in reducing student support escalations by 40 % through proactive and effective communication.