ANDERSON OFE-ORITSE GIFT
Lagos
Summary
I am a customer-focused professional with a strong background in communication, problem-solving, and client engagement. My experience in managing online platforms, responding to inquiries, and resolving customer concerns has equipped me with the ability to provide exceptional support across multiple channels. With a keen eye for detail and a proactive approach, I excel at building relationships, improving customer satisfaction, and ensuring seamless service delivery. My ability to analyze customer interactions and identify opportunities for enhancing user experience allows me to contribute to brand growth and retention. Dedicated to delivering efficient and personalized solutions, I thrive in fast-paced environments where customer needs are the priority.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
K|KASA CLOTHING BRAND
06.2024 - 12.2024
- Increased customer satisfaction rates by 20% through personalized support and prompt issue resolution.
- Managed a diverse customer base across multiple communication channels, including email, social media, and live chat, ensuring seamless interactions.
- Drove a 10% increase in repeat purchases by fostering customer relationships and providing tailored product recommendations.
- Escalated complex issues to relevant departments, such as logistics and production, ensuring efficient and satisfactory resolutions.
Digital Marketer
PAYGO
03.2024 - 05.2024
- Managed content creation, social media strategy, and media proposals, driving audience engagement and brand visibility.
- Analyzed performance metrics and industry trends to optimize content strategy and improve engagement by 50%.
- Curated and developed 5+ original content pieces weekly with organic SEO optimization for social media and web pages.
- Launched a user-generated content campaign, increasing customer engagement and boosting brand advocacy by 60%.
- Created and managed paid advertising campaigns across Instagram, Facebook, and Twitter, achieving a 40% ROI.
- Built and nurtured relationships with influencers and industry thought leaders, expanding brand reach and credibility.
Social Media Manager (Volunteer)
Ayobami Bolorunde Foundation
01.2023 - 10.2023
- Company Overview: A foundation engaging in community development and support, focused on various social causes
- Developed and managed online marketing campaigns for ABF Foundation, increasing brand awareness, engagement, and traffic across social media platforms.
- Strengthened social media presence, implementing creative content strategies that boosted audience reach by 80%.
- Monitored social conversations, addressed concerns, and actively engaged with the audience, improving community interaction.
- Hosted Instagram Lives and Twitter Spaces, collaborating with NGOs and thought leaders to amplify social impact.
- Ensured timely email responses, maintaining effective communication with stakeholders and partners.
- Contributed to the foundation’s mission of community development and social impact, supporting various social causes.
General Administrator
Winnie's School of Elegance
06.2023 - 09.2023
- Company Overview: An educational institution focused on elegance and style, enhancing personal and professional capacities
- Managed all social media platforms for Winnie’s School of Elegance, including TikTok, Instagram, Telegram, and YouTube, ensuring consistent brand messaging.
- Grew TikTok following to 150K+ through strategic content creation and audience engagement.
- Scheduled and published content across all platforms, maintaining a 100% on-time posting rate.
- Engaged with audiences via DMs and comments, fostering community interaction and increasing engagement by 60%.
- Ideated and developed fresh blog content, managing a growing mailing list of over 200+ followers to enhance audience retention.
- Created authentic content and oversaw external communications with brand partners, strengthening collaborations.
- Contributed to the institution’s mission of enhancing personal and professional capacities through educational content on elegance and style.
Administrative/Procurement Assistant
Quest Oil and Engineering Services
07.2022 - 12.2022
- Company Overview: An oil and engineering service provider focused on delivering innovative solutions
- Provided technical guidance and oversight for the procurement of goods and services, ensuring cost-effective and timely acquisitions.
- Managed assets and inventory, optimizing resource allocation and reducing discrepancies by 70%.
- Submitted weekly reports on administrative progress, improving operational transparency and decision-making.
- Procured office supplies and oversaw fleet operations, enhancing logistics efficiency by 70%.
- Conducted weekly facility maintenance checks, ensuring compliance with safety standards and reducing downtime.
- Contributed to the success of an oil and engineering service provider, driving innovative solutions in the industry.
Front Desk Personnel (Internship)
Quest Oil and Engineering Services
01.2022 - 07.2022
- Company Overview: An oil and engineering service provider focused on delivering innovative solutions
- Managed store inventory and maintained accurate documentation, reducing inventory discrepancies by 80%.
- Assisted staff in daily operations and upheld workplace cleanliness, ensuring a safe and organized environment.
- Delivered exceptional customer service by addressing inquiries, leading to a 60% customer satisfaction rate.
- Tracked and recorded incoming and outgoing documents and parcels with 100% accuracy, optimizing workflow efficiency.
Education
Bachelor of Science - Policy And Strategic Studies
Covenant University
Ota, Ogun State12.2020
Skills
- Content Creation
- Problem Solver
- CRM
- Conflict Resolution
- Email Marketing
- SEO
- Strategic Planning
- Scheduling
- Follow-up skills
- Appointment scheduling
- Documentation
- Stock management
- Recordkeeping strengths
Training
- Strategic Planning and Execution - Coursera
- HubSpot Academy - Social Media Marketing II
- Google Analytics
Passions - Hobbies
Enjoys engaging with different forms of storytelling and expression through various literary and cinematic genres.
Strengths - Professional Skills
- Strengths
- Strong customer relationship management (CRM) and client engagement skills
- Excellent problem-solving and conflict resolution abilities
- Effective communication, active listening, and follow-up skills
- Detail-oriented with recordkeeping and documentation expertise
- Proactive and highly organized in scheduling and appointment management
- Professional Skills
- Customer Support & Conflict Resolution – Handling inquiries, resolving issues, and ensuring customer satisfaction
- CRM & Documentation – Managing customer databases, maintaining accurate records, and streamlining workflows
- Email & Calendar Management – Scheduling appointments, coordinating meetings, and managing inbox correspondence
- Stock & Inventory Management – Tracking inventory, managing supplies, and optimizing stock levels
- SEO & Content Creation – Developing engaging content and improving online visibility
- Strategic Planning & Execution – Implementing efficient processes to enhance productivity and customer experience
Certification
- HubSpot Academy- Social Media Marketing II .
- Alison- Customer Service Skills
- Coursera- Strategic Planning and Execution
Timeline
Customer Service Representative
K|KASA CLOTHING BRAND
06.2024 - 12.2024
Digital Marketer
PAYGO
03.2024 - 05.2024
General Administrator
Winnie's School of Elegance
06.2023 - 09.2023
Social Media Manager (Volunteer)
Ayobami Bolorunde Foundation
01.2023 - 10.2023
Administrative/Procurement Assistant
Quest Oil and Engineering Services
07.2022 - 12.2022
Front Desk Personnel (Internship)
Quest Oil and Engineering Services
01.2022 - 07.2022
- HubSpot Academy- Social Media Marketing II .
- Alison- Customer Service Skills
- Coursera- Strategic Planning and Execution
Bachelor of Science - Policy And Strategic Studies
Covenant University
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