ANASTASIA NWANKWO

I am a practiced customer service professional with 5 years expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. I am experienced in maintaining privacy of confidential and sensitive information and a dependable tech support with basic helpdesk experience. Successfully assists end-users with complex technical issues. Also, an energetic executive assistant with extensive experience in customer engagement and management support roles. I am focused on driving productivity by leveraging advanced administrative support skills by implementing new technologies. Dedicated to maintaining open lines of communication with leadership and colleagues.

• Prioritized and led project organization, keeping track of deadlines and corresponding with team members.
• Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
• Worked closely with high-profile clients to provide one-on-one administrative support.
• Organized both physical and digital files and updated reports to coordinate project materials.
• Provide technical support to users to enable efficient use of systems and ensure prompt resolution of technical difficulties for staff and guests.
• Diagnose hardware and software faults, setup workstations, replaced equipment when required and implemented routine maintenance of printers, copiers, projectors, and laptops.