ANAND JOSHI

Operations & Product Manager | Agile | CSPO | Scrum | FMCG & Healthcare
Led end-to-end product lifecycle, demand planning, roadmap execution, Agile/sprint delivery, backlog prioritization, cross-functional team management, KPIs, supply chain optimization, vendor/distributor management, GTM strategy, digital reporting, and compliance, driving revenue growth, operational efficiency, and market expansion across FMCG and healthcare product lines.

• Project Manager | Agile | Scrum | CSPO | Localization & Digital Content
  Led end-to-end localization and digital content programs, managing backlog prioritization, sprint planning, Agile ceremonies, cross-functional global teams, Epics/Features/user stories, delivery KPIs, risk mitigation, TMS automation, financials, client governance, process improvement, and compliance, driving predictable delivery, customer satisfaction, revenue growth, and high-quality digital solutions for Microsoft.

Technical Consultant | Agile | Project Management | Office 365 | Project Online
Enabled Agile and project delivery teams by driving adoption and optimization of Microsoft Office 365, Project Online, Project Professional, and Project Server, supporting backlog visibility, sprint execution, dashboards, KPIs, delivery governance, L2/L3 support, workflow configuration, process improvement, and stakeholder enablement, achieving high CSAT, SLA adherence, and delivery excellence.

Service Desk Engineer | ITIL | Agile | IT Service Management | Global Enterprise Support
Delivered end-to-end IT service support for global enterprise clients, managing incident, problem, and change management, service backlogs, SLA/OLA adherence, hardware/software support, Agile/hybrid delivery, cross-functional collaboration, knowledge management, process improvement, and operational reporting, ensuring business continuity, high service quality, and client satisfaction.

• Provisioning Coordinator | ITIL | Agile | Service Delivery | Change Management
  Managed end-to-end product and service delivery, owning service workflows, order intake, circuit provisioning, testing, turn-up, customer handover, backlog management, dependencies, milestones, incident/problem/change management, SLA adherence, reporting, KPIs, risk mitigation, and cross-functional coordination, achieving high on-time delivery, service continuity, and client satisfaction.

• Real Estate Sales Manager | Customer Demand | Pipeline Management | Negotiation | Revenue Growth
  Managed end-to-end real estate sales, including customer demand, pricing, negotiations, high-value deal closures, pipeline prioritization, stakeholder liaison, regulatory compliance, go-to-market strategies, team leadership, coaching, process improvement, and revenue optimization, driving sustained sales growth and successful project handovers.