AMOO JOHN OLUYEMI
Lagos
Overview
27
27
years of professional experience
Work History
Customer Relation Manager
Hyundai Motors Nigeria Limited
01.2014 - Current
- Providing help and advice to customers using organisation's products or services
- Communicating courteously with customers by telephone, email, letter and face-to-face
- Investigating and solving customers' problems, which may be complex or longstanding problems that have been passed on by customer service assistants
- Keeping accurate records of discussions or correspondence with customers
- Analyzing statistics or other data to determine the level of customer service providing
- Producing written information for customers, often involving use of computer packages and software
- Writing reports analysing the customer service that your organisation provides
- Developing feedback or complaints procedures for customers to use
- Improving customer service procedures, policies and standards for your organisation or department
- Meeting with other managers to discuss possible improvements to customer service
- Training staff to deliver a high standard of customer service
- Leading or supervising a team of customer service staff
- Learning about your organisation's products or services and keeping up to date with changes
Customer Care Executive/Front Office Manager-Kia Motors, Nigeria Ltd.
Dana Group of Company
01.2011 - 01.2014
- Taking customers complaint and solving them
- Scheduling customer's vehicles for service as at when due
- Sending out reminders to customers from time to time
- Calling customers to know how vehicles are performing after the previous service (Post Service Follow-up)
- Preparation of daily activities report
- Listen to and critique recorded conversations for purposes of improving customer skills
- Receive and sending mail as instructed by my boss
- Coordinate and assist in daily schedule
- Handling some administrative activities: Letter, Memo, and Mail for dispatch
Administrative/HR Officer
Dana Groups of Company
01.2008 - 01.2010
- Recruitment, Staff Development, Transfer, Staff Evaluation, General Discipline and Staff Salary
- Preparation of confirmation evaluation form for staff on probation
- Attend to new joining for joining formalities, maintaining of employees personal files
- Handling day-day general administration activities
- Handling activities starting from Recruitment to final exit formalities
- Preparation of daily/activities report
Operations Manager
Sparta Contractors Nigeria Limited
01.2004 - 01.2007
- Overall project manager, management of Technical personnel
- In charge of Company fleet Drivers
- Coordinate all Administrative activities in the company
- Coordinates daily activities for a unit
- Determines which information requires immediate attention of the executive/HOD and delegates or refers other matters to various staff and departments
Administrative officers
Folaji Consults Nigeria Limited
01.2002 - 01.2004
- Orienting all staff in the understanding of their role and contribution to the organization and in the context of the organization strategic directions
- Monitor of staff movement attendance
- Writing of letter, memo and other mail for dispatch
- Coordinate all other administrative activities within the Company
- Administration of first aid on staffer
- Prepares correspondence for executive review and signature
Classroom Teacher
Government Secondary School
03.1998 - 02.1999
- Classroom Teaching (Biology& Agric Science)
- Examinations Invigilation
- Examination Scripts Marking
- Student Counselling
Timeline
Customer Relation Manager
Hyundai Motors Nigeria Limited
01.2014 - Current
Customer Care Executive/Front Office Manager-Kia Motors, Nigeria Ltd.
Dana Group of Company
01.2011 - 01.2014
Administrative/HR Officer
Dana Groups of Company
01.2008 - 01.2010
Operations Manager
Sparta Contractors Nigeria Limited
01.2004 - 01.2007
Administrative officers
Folaji Consults Nigeria Limited
01.2002 - 01.2004
Classroom Teacher
Government Secondary School
03.1998 - 02.1999
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