Virtual Assistant, Customer care Representative
AMINAT KEMI AKINBOLA
CUSTOMER SERVICE REPRESENTATIVE, PUBLIC SERVANT, PRODUCT DESIGNER
Yaba, Lagos,LA
Summary
Driven by strategic thinking and leadership skills, Significantly enhanced team productivity at AJEROMI-IFELODUN LOCAL GOVERNMENT and boosted sales revenue at AL-YUFAT PETROLEUM. Specializing in customer service and problem resolution, Consistently achieved client satisfaction and loyalty through effective communication and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
DOVE TELECOMMUNICATIONS AND ENGINEERING SERVICE
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Special Assistant
AJEROMI-IFELODUN LOCAL GOVERNMENT
07.2019 - 01.2022
- Enhanced team productivity by streamlining processes and implementing efficient communication strategies.
- Delivered exceptional support for executive calendar management by scheduling appointments promptly and resolving conflicts proactively.
- Contributed to positive office environment by maintaining professionalism, demonstrating strong interpersonal skills, and fostering collaboration among team members.
- Assisted in development of organizational policies and procedures by conducting research and analyzing best practices.
Sales Manager
AL-YUFAT PETROLEUM
12.2016 - 12.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
MPIA - PUBLIC AND INTERNATIONAL AFFAIRS
UNIVERSITY OF LAGOS
Akoka, Lagos, Nigeria 04.2001 -
Bachelor of Science - POLITICAL SCIENCE AND CONFLICT RESOLUTION
AL-HIKMAH UNIVERSITY
ILORIN, KWARA STATE, NIGERIA 04.2001 -
Skills
Customer Service
Interests
Traveling, Cooking and Listen to Audio books and Music
I like to travel because it helps with my personal growth like learning new culture, food, building memories, stress relieve for productivity and it is also educational.
There was a time in my life that i was at my lowest and instead of wallowing in self pity, i subscribed to Headway (an online book platform) and selected books on self development, grown, finances, work productivity, relationship and a lot more, it turns out to be the best decision of my life and since then i have been so invested. Also i like music and meditation because it is my way of relieving stress and improving productivity.
Cooking to me is an hobby, i don't want to sound cliche but but the thought of cooking for my family makes me very happy.
Timeline
Customer Service Representative
DOVE TELECOMMUNICATIONS AND ENGINEERING SERVICE
01.2022 - Current
Special Assistant
AJEROMI-IFELODUN LOCAL GOVERNMENT
07.2019 - 01.2022
Sales Manager
AL-YUFAT PETROLEUM
12.2016 - 12.2018
MPIA - PUBLIC AND INTERNATIONAL AFFAIRS
UNIVERSITY OF LAGOS
04.2001 -
Bachelor of Science - POLITICAL SCIENCE AND CONFLICT RESOLUTION
AL-HIKMAH UNIVERSITY
04.2001 -
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