Aminat Olonade

• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
• Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
• Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
• Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
• Monitored safety procedures to ensure a secure environment for both guests and employees.
• Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
• Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
• Established a positive work culture that promoted teamwork, collaboration, and employee morale.

Maintained up-to-date database to ensure data integrity and accessibility.

Ensured high levels of security and accuracy for database management.

Gathered and verified valid customer data within the system.

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Assisted call-in customers with questions and orders.
• Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
• Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
• Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.

• Collaborated with team members to identify potential areas for process improvement within the bulk teller department.
• Enhanced cash handling accuracy by implementing efficient count verification procedures.
• Supported colleagues during peak times, demonstrating adaptability and teamwork skills under pressure situations.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Educated customers on use of banking website and mobile apps.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Monitored and reported suspicious activity in line with bank security policies.
• Maintained friendly and professional customer interactions.

• Responded to building emergencies and managed repairs.
• Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
• Controlled expenses to meet budget requirements.
• Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers.
• Supervised staff of Number in day-to-day activities.
• Ordered, maintained and distributed supplies and inventory.
• Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.