Aminat Giwa
Lagos,Nigeria
Summary
Administrative and operations professional with a Business Administration background and hands-on experience supporting documentation, coordination, scheduling, and service delivery across people-facing environments. Highly organized, detail-oriented, and communication-driven, with practical exposure to workflow management, record keeping, and remote collaboration tools. Seeking administrative or operations support roles where reliability, structure, and follow-through are essential.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Founder & Administrative Coordinator
Bolanle_Collections
Lagos, Nigeria
01.2019 - Current
- Structured administrative and operational processes to support a business handling 50+ customer orders per month, improving reliability and turnaround time.
- Recruited, onboarded, and supervised 2-4 support staff, setting clear task priorities and accountability during peak periods.
- Designed and implemented simple workflows for order processing, inventory tracking, and customer communication.
- Established consistent record-keeping and scheduling systems to support continuity, planning, and service quality.
Administrative & Customer Operations Associate
TDA Couture
Lagos, Nigeria
01.2024 - 01.2025
- Streamlined the handling of 20-30 weekly client requests by implementing consistent tracking and follow-up practices, reducing missed responses.
- Improved order flow by organizing records and internal updates, enabling cleaner handoffs between sales and logistics.
- Took ownership of customer issues from first contact to resolution, reducing repeat complaints and escalation frequency.
- Introduced basic scheduling and task-tracking routines that improved daily administrative follow-through.
Operations & Administrative Manager
Azure Royal Ventures
Lagos, Nigeria
01.2018 - 01.2023
- Centralized administrative control for a distribution operation handling 30-50 weekly deliveries, improving coordination and reducing delivery-related follow-ups.
- Reorganized supplier, client, and internal records into structured systems, cutting information retrieval time and improving reporting clarity.
- Introduced clearer task allocation and scheduling routines, enabling smoother daily operations and fewer last-minute disruptions.
- Strengthened vendor and client communication processes, ensuring delivery expectations were clearly set and consistently met.
Education
B.Sc. - Business Administration
Lagos State University (LASU)
Lagos, NigeriaSkills
- Workflow Design
- Process Improvement
- Service Delivery Coordination
- Administrative Support
- Compliance Monitoring
- Stakeholder Engagement
- Conflict Resolution
- Customer & Employee Feedback Management
- Emotional Intelligence
- Professional Correspondence
- Compliance Awareness
- Microsoft Office Suite
- Google Workspace
- Zoom
- Microsoft Teams
- Social Media Communication Platforms
- Calendar & Email Management
- Scheduling & Meeting Coordination
- Data Entry & Reporting
- Task Prioritization
- Project Support
Certification
- National Youth Service Certificate (NYSC), 01/01/25
- Digital Marketing Certification - HubSpot Academy, 01/01/24
- Event Planning & Management- Lagos State University, 01/01/23
Skills And Interests
Workflow Design, Process Improvement, Service Delivery Coordination, Administrative Support, Compliance Monitoring, Stakeholder Engagement, Conflict Resolution, Customer & Employee Feedback Management, Emotional Intelligence, Professional Correspondence, Microsoft Office Suite (Excel, Word, PowerPoint), Google Workspace, Zoom, Microsoft Teams, Social Media Communication Platforms, Calendar & Email Management, Scheduling & Meeting Coordination, Data Entry & Reporting, Task Prioritization, Project Support, Fluent in English and Yoruba (native), Passionate about reading, community volunteering, and exploring new cultures
Timeline
Administrative & Customer Operations Associate
TDA Couture
01.2024 - 01.2025
Founder & Administrative Coordinator
Bolanle_Collections
01.2019 - Current
Operations & Administrative Manager
Azure Royal Ventures
01.2018 - 01.2023
B.Sc. - Business Administration
Lagos State University (LASU)