AMINA ONUOGU
Abuja
Summary
Operations professional coordinating cash handling, reconciliations, office records, and administrative support across banking and public-sector settings. Maintains cash limits, vault controls, ATM uptime, and meeting records while supporting senior officials and branch teams. Recognized for reducing cash-unit risk and improving service availability.
Overview
4
4
Certifications
20
20
years of professional experience
Work History
Administrative Assistant
Nigerian Metrological Agency (NiMet)
03.2023 - Current
- Track office supplies monthly to support stock management and replenishment.
- Process 5-10 office requests weekly and route them to the right senior officials.
- Maintain organized files and registers to support accurate records management across the department.
- Coordinate departmental meetings and events, preparing communication and follow-up for participating employees.
- Compile periodic reports on office activities for senior officials and support informed review of operations.
- Support the Director with personnel matters, policy issues, and operating procedures in daily administration.
- Liaise with senior officials on personnel concerns, operational decisions, and work priorities.
Cash Officer
Polaris Bank
06.2017 - 07.2020
- Managed branch cash limits and vault planning to maintain cash availability and avoid excess balances.
- Monitored ATM performance, maintaining 90% uptime while clearing cash jams, resolving offline mode issues, and loading cash.
- Performed daily vault-to-teller cash issuance and end-of-day vault-in activities with accurate control of cash movement.
- Reconciled cash and vault movement registers promptly, including daily load-to-load records and ATM till balances.
- Prepared monthly ATM proof of GL and daily reconciliation reports for cash loaded and evacuated.
- Liaised with ATM vendors for routine maintenance and helped drive 40% profit margin growth through improved ATM availability.
- Maintained joint custody of vault and ATM keys, enforced strict bank policy, and received a CEO commendation for dependable service.
Transaction Officer
Skye Bank Plc
05.2015 - 05.2017
- Processed local and foreign transfers, term deposits, salary payments, cheques, drafts, and treasury bills within stipulated turnaround times.
- Served over 200 retail and commercial customers daily through local, international, and trade payment transactions.
- Prepared biweekly and monthly branch reports on transaction volumes, using Microsoft Office Suite and Power BI for tracking.
- Advised customer relationship officers on operational policies, investment products, and available banking opportunities.
- Investigated and reconciled account receivable and payable GLs, supporting cash reconciliation and records management.
- Managed a portfolio of over 3 trillion naira in corporate and individual term deposits.
- Supported deposit and withdrawal activities while keeping service flow smooth in the banking hall and reducing crowding.
Customer Service Officer
Skye Bank Plc
12.2014 - 04.2015
- Managed account opening, documentation, and account maintenance with accurate records and timely customer support.
- Handled customer enquiries and complaints promptly, applying strong problem-solving skills to deliver satisfactory resolutions.
- Processed debit card, credit card, and cheque book requests while maintaining compliance with customer due diligence procedures.
- Delivered personal banking and relationship management support to over 30 high net worth customers.
- Supported cross-selling of bank products and services while providing quality service that encouraged customer retention and repeat business.
- Maintained effective shop floor management and earned recognition from branch operations leadership for reducing errors and improving branch service rating.
Customer Service Representative
Celtel International (Airtel)
03.2007 - 04.2012
- Maintained 95% customer satisfaction rate by responding quickly, reducing wait times, and building strong customer rapport.
- Handled 100-150 customer inquiries daily by providing product information, resolving questions, and supporting cross-selling efforts.
- Resolved customer issues and identified problems through calm, practical problem-solving under pressure.
- Prepared issue logs and attendance reports, using Microsoft Office Suite and Power BI to support team reporting.
- Delivered education on new products and services, explaining benefits and usage clearly to customers.
- Contributed to special projects and team support while earning positive feedback from supervisors and managers.
- Supported records management through accurate attendance tracking and issue documentation for the team.
Education
Master of Business Administration - Human Resource Management
Ahmadu Bello University
Zaria, Kaduna State01-2020
Bachelor of Science - Sociology
Ahmadu Bello University
Zaria, Kaduna State01-2004
Skills
Core banking applications
Power BI
Cash reconciliation
ATM operations
Vault management
Branch reporting
Records management
Meeting coordination
Stakeholder communication
Microsoft Office Suite
Certification
Project Management and Business intelligence Course 2024
Interests
Reading, Football, Travelling, Culinary Enthusiast, Content Creator, Research
Accomplishments
Recipient of MD/CEO Commendation for driving a 50% increase in branch profit through proactive ATM uptime management during critical pandemic operations.
Timeline
Administrative Assistant
Nigerian Metrological Agency (NiMet)
03.2023 - Current
Cash Officer
Polaris Bank
06.2017 - 07.2020
Transaction Officer
Skye Bank Plc
05.2015 - 05.2017
Customer Service Officer
Skye Bank Plc
12.2014 - 04.2015
Customer Service Representative
Celtel International (Airtel)
03.2007 - 04.2012
Bachelor of Science - Sociology
Ahmadu Bello University
Master of Business Administration - Human Resource Management
Ahmadu Bello University