AMINA OYERINDE
Lagos,LA
Summary
An experienced customer service representative with adept knowledge in customer handling and guaranteed customer satisfaction. Knowledgeable in digital marketing and with a comprehensive understanding of internationally recognized processes of gathering and analyzing data, working with different department within an organization and identifying ways to create processes that are more efficient and now looking for a challenging role that requires my organizing and problem solving skills.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
1
1
Language
Work History
Pharmacy Technician
Medplus Pharmacy
Lagos, Lagos
02.2018 - Current
- Make And Receive calls from customers and attend to all inquiries.
- Consulted with insurance company representatives to complete claims processing and resolve concerns.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
KPMG
01.2016
- Advisory services
- Banking industry customer services surveyor (BICSS)
- Responsibilities
- Administered questionnaires to target respondents
- Ensured immediate and accurate documentation of feedback from respondents
Class Teacher
National Youth Service Corps, Al-Qahar Model School
Otta
01.2014 - 01.2015
- Preparing and delivering of lessons to range of classes of different ages and abilities
- Giving appropriate feedback and maintaining records of pupils’ progress and development
- Managing pupil behavior in the classroom and on school premises
- Selecting and using a range of different learning resources and equipment like interactive cardboard
Quality Control Analyst
UAC Foods
, Lagos State
03.2013 - 08.2013
- Ensured goods brought in were of quality standard and conforms with the companys specialization
- Carried out tests on sample/product to ensure they are of good quality before release for consumption
- Accepted raw materials when they are delivered and made sure they are up to standard.
Education
B. Sc. - Biochemistry and Nutrition
Fountain University
01.2010 - 04.2014
Skills
Microsoft office
Customer service
Complaint resolution
Sales expertise
Professional telephone demeanor
Administrative support
Order fulfillment
Record keeping strengths
Report preparation
Content management and creation
Google work space
Canva design
Microsoft Excel and Google worksheet
Google Ads
Facebook Ads
Video editing
Virtual assistant
Certification
Digital marketing
Timeline
Digital marketing
05-2022
Delivery seamless internal customer service
07-2019
Pharmacy Technician
Medplus Pharmacy
02.2018 - Current
KPMG
01.2016
Class Teacher
National Youth Service Corps, Al-Qahar Model School
01.2014 - 01.2015
Quality Control Analyst
UAC Foods
03.2013 - 08.2013
B. Sc. - Biochemistry and Nutrition
Fountain University
01.2010 - 04.2014