Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amienye Omo-Enabulele

Babatunde
Lekki,LAGOS

Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings year background maintaining customer satisfaction and contributing to company success.

Motivated manager with demonstrated knowledge of best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing years of experience in field and ready to take on challenging, growth-oriented role.

Overview

5
5
years of professional experience
2
2
years of post-secondary education
7
7
Certifications

Work History

Customer Service Manager

UPDCFM
Lekki, LAGOS
06.2021 - Current
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.

Property/Facility Manager

Dele Olaiya and Associates
Victoria Island , LAGOS
03.2018 - 05.2021
  • Led facility management staff and consultants in producing business plan that focused on facility operations.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Tracked and documented operational and financial records to perform analysis of performance and costs.
  • Supervised staff in day-to-day activities.
  • Developed and oversaw budgets for facilities and worked within cost restraints.

Project Associate

Vestril Limited
Lekki, LAGOS
01.2014 - 05.2015
  • Closely collaborated with project members to identify and quickly address problems.
  • Met with manager weekly to provide detailed project report and milestone updates.
  • Supervision of Site Workers.
  • Tracking of Project Progress.

Education

Bachelor of Science - QUANTITY SURVEYING

YABA COLLEGE oF TECHNOLOGY
LAGOS
06.2015 - 03.2017

Skills

    Inter-department collaboration

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Certification

Foundations of Project Management

Timeline

Customer Service Manager

UPDCFM
06.2021 - Current

Property/Facility Manager

Dele Olaiya and Associates
03.2018 - 05.2021

Bachelor of Science - QUANTITY SURVEYING

YABA COLLEGE oF TECHNOLOGY
06.2015 - 03.2017

Project Associate

Vestril Limited
01.2014 - 05.2015

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Amienye Omo-EnabuleleBabatunde