AMHANZENODION REBECCA OBOSAKOKHUKLE
Benin City
Summary
Experienced and reliable customer service officer with extensive experience providing assistance in a busy Hospital setting and organizations. Strong dedications to helping patients resolve issues and cultivating a positive image of the Hospital. Fully committed to following Hospital procedures and winning guests. Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts. Observant committed to protecting people and property and maintaining law and order. Well-versed in conflict resolution, crime scene investigation and firearms operations. Dutiful and diligent individual with solid history of achievement in policing and leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Health Insurance Officer (HMO)
City of Hope Medical Center
01.2022 - Current
- Attend to enrollee, Get approval, Authenticate from portal, Send mails, Compile claims, Create encounters of enrollees
Customer Service Officer/ Protocol Officer
Benin Medical Care (BMC)
01.2021 - 01.2022
- Greet and welcome guests/ patients at the Front Desk, Ensure Patients Don’t Exceed the Turnaround Time, Anticipate Patients’ Needs, Register private and HMO patients and seek approval from their different HMO portals, Make daily follow-up calls, Book specialist appointment for patients/Guests, Manage and supervise Guest/Patients through out their stay in the hospital, Co-Ordinate And Facilitate Patients /Guests Flow, Assist patients/Guests to complete the necessary forms and documentation where required, Help patients /Guests in distress by responding to emergencies
SA to the Governor
Government house
01.2020 - 01.2020
- Collation of documents, Data entries, Collation of votes, Arrangement of meetings, Arranging documents
Secretary
Stella Aghoha Law Firm
01.2020 - 01.2020
- Collation of documents, Data entries, Booking of appointment, Arrangement of meetings, Arranging documents, Great and welcome guests
Secretary to Special Adviser to the Governor on Political and Community Matter (SSA)
Government House
01.2018 - 01.2019
- Collation of documents, Data entries, Booking of appointment, Arrangement of meetings, Arranging documents, Greet and welcome guests
Contractor
Edo Seefor
01.2017 - 01.2018
- Supervise the workers, Collect Attendance
Education
Bs.c Computer Science -
National Open University of Nigeria Benin study Centre
12.2019
Skills
- Proven ability to multitask and use multiple phones and other technical devices while providing exceptional customer’s service
- Proficient understanding of Microsoft Word, Excel, and access to the internet Basic knowledge of common office electronics Innovative and quick-thinking capacity
- Able to enter large quantities of data into a computer and retrieve important information in a brief period of time Capable of entering data while remaining online with several guests at once
- Strong verbal communication skills Allow for the fostering of strong bonds with guests during all interactions
Certification
Golan Technologies, March 2017, August 2017
References
Available on Request
Timeline
Health Insurance Officer (HMO)
City of Hope Medical Center
01.2022 - Current
Customer Service Officer/ Protocol Officer
Benin Medical Care (BMC)
01.2021 - 01.2022
SA to the Governor
Government house
01.2020 - 01.2020
Secretary
Stella Aghoha Law Firm
01.2020 - 01.2020
Secretary to Special Adviser to the Governor on Political and Community Matter (SSA)
Government House
01.2018 - 01.2019
Contractor
Edo Seefor
01.2017 - 01.2018
Bs.c Computer Science -
National Open University of Nigeria Benin study Centre