Amha Lissanu

Provides service solutions that meet the expectations and maintain daily communications with customers to ensure resolution and proper follow-up.

• Performs troubleshooting, installation, maintenance, and repair on designated equipment.

• Inspect installations and monitor operations to ensure compliance with design & equipment specifications and safety standards.

• Assess hardware and software

malfunctions by means of diagnostic tools and provide solutions.

• Completing Preventative Maintenance and field modifications.

• Ordering and managing repair parts cycle times and keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

• Maintaining tools and test equipment and ensuring they are properly calibrated.

• Utilizing the escalation process to resolve customer service delivery issues.

• Identifying and participating in sales opportunities such as new contracts, contract renewals, and system sales.

• Able to work in consistent approach under minimal supervision

Provides service solutions that meet the expectations and maintain daily communications with customers to ensure resolution and proper follow-up.

• Performs troubleshooting, installation, maintenance, and repair on designated equipment.

• Inspect installations and monitor operations to ensure compliance with design & equipment specifications and safety standards.

• Assess hardware and software

malfunctions by means of diagnostic tools and provide solutions.

• Completing Preventative Maintenance and field modifications.

• Ordering and managing repair parts cycle times and keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

• Maintaining tools and test equipment and ensuring they are properly calibrated.

• Utilizing the escalation process to resolve customer service delivery issues.

• Identifying and participating in sales opportunities such as new contracts, contract renewals, and system sales.

• Able to work in consistent approach under minimal supervision

• Maintain workshop activities in line with budget requirements.
• Identifies areas in need of improvement and developed plans to correct problems.
• Maintain workshop activities in line with budget requirements
• Scheduled maintenance and repair projects to maintain optimal performance of all equipment and systems

Preventive & corrective maintenance of industrial equipment (compressors, generators, pumps, conveyors, crushers, cooling fans,electrical).

Develop and implement maintenance procedures to ensure machinery reliability.

Supervise and guide maintenance teams in daily operations.

Troubleshoot and resolve mechanical & electrical issues .

Perform servicing, calibration, lubrication, and inspections of equipment.

Skilled in welding, fabrication, and technical repair work.