Amelia Ripley
Wombwell,Barnsley
Summary
Experienced in dealing in customer service with 4 years of experience addressing customer requests and concerns. Good at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
4
4
years of professional experience
Work history
Customer service advisor
G4S Security
Rotherham
2025.09 - Current
- Assisted customers by providing accurate information and resolving queries effectively.
- Handled incoming calls and emails, ensuring timely responses to customer inquiries.
- Utilised computer systems to log customer details and track service requests efficiently.
- Guided customers through troubleshooting process with patience and clarity.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Adhered strictly to policies and procedures for continued company compliance.
FOH team member
Greene King
Birdwell
2021.10 - Current
- Maintained cleanliness and organisation of dining area ensuring a welcoming atmosphere for guests.
- Handled cash transactions with precision and ensured compliance with cash handling procedures.
- Participated in team meetings to share insights and contribute to improving service efficiency.
- Implemented hygiene and safety protocols consistently to maintain a safe working environment.
- Conducted end-of-day clean-up tasks ensuring readiness for next business day.
- Collaborated effectively with team members during busy periods for seamless service delivery.
- Kept up-to-date knowledge of menu items ensuring accurate information was given to customers.
- Welcomed guests warmly upon arrival, setting a positive tone for their visit.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Skills
- Supportive engagement
- Customer-oriented mindset
- Telephonic professionalism
- Poise under pressure
Affiliations
- Reading
- Movie Buff
Timeline
Customer service advisor
G4S Security
2025.09 - Current
FOH team member
Greene King
2021.10 - Current