Football,
Ambrose Elimimian
Banking
Lagos
Summary
MBA GRADUATE with 14 years of progressive Banking experience, with roles in Consumer and Retail banking, Customer Service, Client Retention, Diversified Risk Management, Credit Risk, collections, and Loan recovery. Key strengths Highlight and analyse credit failures to identify ways of improving the credit approval process. Building strong customer relationships and delivering customer-centric solutions. Taking on new opportunities and tough challenges with a sense of urgency, energy, and enthusiasm. Gaining the confidence and trust of others through honesty, integrity, and authenticity Stepping up to address difficult issues and saying what needs to be said. Building partnerships and working collaboratively with others to meet shared objectives. Actively learning through experimentation when tackling new problems. Using both successes and failures as a learning factor. Seeking to leverage extensive experience in the financial industry sector and educational background, coupled with extraordinary customer service and retention skills into a dynamic and challenging position.
Overview
15
15
years of professional experience
Work History
Manager
STANDARD CHARTERED BANK NIGERIA
04.2022 - Current
- Consumer, Private and Business Banking, Responsibilities
- Manage and control all matters relating to Retail Clients Charge off loan accounts/non-performing loans by constantly reviewing recovery procedures and ensuring early recovery actions are taken to maximize prospects of full recovery
- Highlights and analyses credit failures to identify ways of improving the credit approval process to maximize collections/recoveries of charged-off debt
- Identify control weaknesses and recommend remedial action and best practice as appropriate
- Effective management of collections operation to meet the net credit loss as well as net credit cost goals of the business
- Maintain departmental databases, charge off, deceased etc
- Assisting Country Credit Head (Nigeria and West Africa) to identify control weaknesses and recommend remedial action and best practice as appropriate
- Assisting Country Credit Head (Nigeria and West Africa) to implement changes to systems, procedures, and structures to maximize quality of portfolio and minimize risk
- Recommend loan accounts for legal action and representing the bank along with the legal personal in court for such cases
- Preparing loan recovery monthly and quarterly reports monthly both for internal and external stakeholders for policy decision making process
- Manage vendors, Internal and external stakeholders – both regulatory and non-regulatory
- Ensuring that reports are rendered as at when due and the Bank avoids regulatory penalties and sanctions
- Ensure compliance with Regulatory, Group requirements of Anti-money Laundry, Customer due diligence, policies relating to reputational Risk
- Ensure review of relevant Credit and Fraud Risk policies
- Ensure proper utilization of Lending and Non-Lending Delegated authority
- Ensure the implementation of disaster recovery policy to ensure continuity of work in the face of unexpected events
- Proactively identify loan portfolio problems and take corrective actions through effective use of Management information System and analytics
- Providing monthly loan recovery budget numbers for internal stakeholders for prompt policy decision monthly
- Management and supervision of legal accounts being handled by the collections agents /law firms and ensuring they provide monthly report of the recovery process
- Ensuring commission payment for collections Lawyers are done as at when due on a quarterly basis.
Senior officer Collections
STANDARD CHARTERED BANK NIGERIA
04.2018 - 03.2022
- Highlight and analyse credit failures to identify ways of improving the credit approval process
- Manage the day -to-day operations of collections to ensure losses are minimized and recoveries maximized by the effective implementation of collections activities
- Effective management of collections operation to meet the net credit loss as well as net credit cost goals of the business
- Ensuring we remain alert to the risk of money laundering and assist in the Bank efforts in combating it by adhering to the key principles in relation to: Identifying your client, knowing your client, reporting suspicions activities
- Follow-up with companies HR on exited staff terminal benefits and all salary domiciliation issues and seeking clarification on staff employment status
- Quarterly review of salary scrub to ascertain cases of salary short payment and salary diversion
- Clients contact through telephone calls, email and demand letters
- Identifying clients that may be eligible for loan restructure to avoid their loan from constantly been delinquent
- To manage and control all matters relating to bucket 60dpd 90dpd and 1200dpd (Loans) by constantly reviewing collection procedures and ensuring early collections actions are taken to maximize prospects of full recovery
- To maximize collections/recoveries of delinquent accounts in bucket 60dpd 90dpd and 1200dpd accounts
- Effective management of collections operation to meet the net credit loss as well as net credit cost goals of the business
- Ensures remedial action is taken when required to keep performance in line with business objectives
- Reduction of net provision through effective collections and thus impact positively on profitability.
Officer
STANDARD CHARTERED BANK NIGERIA
12.2010 - 03.2018
- Responsibilities
- Customer’s engagement for loan repayment and recovery purposes
- Monitoring of companies’ loan repayment monthly
- Reconciliation of schedules to and from companies
- Setting up Exit meeting with exited staff of such companies
- Processing Loan Liquidation and Capital reduction
- Maintain delinquency level on bucket 1 and 2(Mid Range) to ensure the forward flow of account is reduced to the bearer’s minimum
- Making Minimum of 50 Calls per day to customers to demand for repayment
- Sending loan statement to customers on request
- Sending loan referrals and top-up request to sales officers
- Contact hard core accounts in bucket 4 and 5 and ensuring payment are made to prevent them from being re-classified a bad loan
- Contact delinquent Mortgage customers for loan repayment.
Customer Service Officer
OCEANIC BANK INTERNATIONAL PLC
02.2008 - 12.2009
- Responsibilities
- Account opening process
- Requesting for cheque books and debit cards
- Processing foreign transfer
- Sales of banks products
- Process transaction alert for customers
- Processing stop cheques order and retracted cash
- Attending to General customer enquiries
- Signature Verification
- Reactivating of dormant account
Customer Service Officer
ECOBANK NIGERIA PLC
Ketu
01.2007 - 02.2008
- Sales of banks product:
- Opening of account, savings, Current and Corporate accounts
- Booking of Personal Instalment loans
- Processing of salary advance
- Sales of Naira Credit Cards
Education
Master - Business Administration
MBA - undefined
Obafemi Awolowo University
B.Sc. Second - Business Administration
University of Benin
Senior Secondary School Certificate - undefined
Edokpolo Grammar School
First School - undefined
Leaving Certificate - undefined
Agbado Primary School
Skills
Risk Managementundefined
Interests
Adventure
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Manager
STANDARD CHARTERED BANK NIGERIA
04.2022 - Current
Senior officer Collections
STANDARD CHARTERED BANK NIGERIA
04.2018 - 03.2022
Officer
STANDARD CHARTERED BANK NIGERIA
12.2010 - 03.2018
Customer Service Officer
OCEANIC BANK INTERNATIONAL PLC
02.2008 - 12.2009
Customer Service Officer
ECOBANK NIGERIA PLC
01.2007 - 02.2008
Master - Business Administration
MBA - undefined
Obafemi Awolowo University
B.Sc. Second - Business Administration
University of Benin
Senior Secondary School Certificate - undefined
Edokpolo Grammar School
First School - undefined
Leaving Certificate - undefined
Agbado Primary School
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