HTML and CSS
Amarachi Celine Arinze
Software Engineer
Lagos
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 1 year of experience providing quality administrative support to clients. Software Engineer Intern dedicated to improving skills through hands-on learning and development work. Proficient in mobile and desktop development environments. Adept at using HTML5, JavaScript and other programming languages to produce clean code. Well-organized and collaborative team player with strong communication and analytical abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
Work History
Virtual Assistant
Jacore Technology Industries
Lagos
09.2020 - Current
- Completed business correspondence, transcription and data entry.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Conferred with customers by telephone, chat or email to provide information.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Maintained supervisor's calendar and set up reminders for meetings and appointments.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
Collections Officer
Carbon
Lagos
03.2019 - 01.2020
- Assisted debtors in setting up payment plans to recover overdue balances.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Achieved performance goals on consistent basis.
- Initiated negotiations for debt recovery through email, telephone and mail contact.
- Received inbound calls and answered questions from customers satisfactorily.
- Trained new team members on scripts, company services and collection strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Counseled debtors on payment options and arranged installment agreements.
- Handled 150 outbound and inbound calls daily with goal of collecting owed debt.
Customer Service Executive
One Finance and Investment (Carbon)
Lagos
11.2018 - 01.2020
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Informed customers of upcoming promotions and deals to boost sales.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Retail Sales Associate Cashier
Celtonex Technologies
Lagos
12.2012 - 01.2018
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Delivered consistently accurate orders, special requests and menu alterations.
- Provided warranty information to customers purchasing covered items and services.
- Answered customer questions and helped find specific items.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Diploma in Backend Engineering - Node Js
AltSchool Africa
Lagos, Nigeria 04.2022 - Current
Frontend Development
Our Time For TECH
Virginia, USA 06.2022 - Current
Higher National Diploma (HND) - Computer Science
Yaba College of Technology
Lagos, Nigeria 01.2020 - 07.2022
National Diploma (ND) - Computer Science
Yaba College of Technology
Lagos, Nigeria 01.2015 - 02.2018
WAEC/NECO -
St. Joseph's Secondary School
Mgbidi, Imo 09.2005 - 05.2010
Skills
Customer relations and communications
Multi-line phone proficiency
Office administration
Persuasion techniques
Call center experience
Account Reconciliation
Collections
Issue escalation
Complaint resolution
Customer relationship management
Exchanges and refunds
Software Development
HTML and CSS proficiency
Troubleshooting
API design knowledge
Excellent Communication
Teamwork and Collaboration
Analytical and Critical Thinking
Attention to Detail
Multitasking Abilities
Interpersonal Communication
Web app development
Creative problem solving
CRM
Software
Javascript
NodeJs
MySQL
MongoDB
Timeline
Frontend Development
Our Time For TECH
06.2022 - Current
Diploma in Backend Engineering - Node Js
AltSchool Africa
04.2022 - Current
Virtual Assistant
Jacore Technology Industries
09.2020 - Current
Higher National Diploma (HND) - Computer Science
Yaba College of Technology
01.2020 - 07.2022
Collections Officer
Carbon
03.2019 - 01.2020
Customer Service Executive
One Finance and Investment (Carbon)
11.2018 - 01.2020
National Diploma (ND) - Computer Science
Yaba College of Technology
01.2015 - 02.2018
Retail Sales Associate Cashier
Celtonex Technologies
12.2012 - 01.2018
WAEC/NECO -
St. Joseph's Secondary School
09.2005 - 05.2010