Amara Lovelyn Eze
Freelancer Travel Consultant And Customer Support Officer
Alapere
Work Preference
Summary
Dedicated and committed to contributing to a dynamic team that prioritizes excellence and innovation. Maintains a disciplined approach while demonstrating professionalism in every role. Eager to leverage skills and experience to drive success and foster a collaborative work environment. Passionate about continuous improvement and achieving outstanding results in all endeavors.
Overview
22
22
years of professional experience
2
2
Certifications
Work History
FREELANCER TRAVEL CONSULTANT & CUSTOMER SUPPORT OFFICER
Desef Global Enterprise
01.2021 - Current
- Responsibilities:
- Collected, handled and documented payments for travel services and associated feels.
- Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
- Followed up with customers to increase customer service with travel plans.
- Give visa assistance and advice to customers making enquiries during their visa processing.
- Receive and process requests from Customers interested in purchasing airline tickets, tour packages, and other Desef Products.
- Help Customers choose the best option.
- Build trust and long-term cooperation with Customers.
- Marketing and eagerness for Company growth.
- Render timely support to customers and subagent.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Organized trips for individual, family and business travelers.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
TICKETING & RESERVATION OFFICER
Galileo Travelport Nigeria
01.2012 - 01.2021
- Responsibilities:
- Worldwide Flight Booking and Reservation for Travel Agency’s customers and sub-agents.
- Help plan passenger trip, make and confirm reservations.
- Answers questions on travel arrangements, such as routes and time schedules.
- Calculate the expenses and sell tickets to the passengers.
- Make other arrangements, such as car/hotel booking for the passengers and re-booking tickets when necessary.
- Guiding sub-agents and travel agencies’ staff on the use of Galileo GDS.
- Prepared daily reports on reservations activity for management review and analysis.
- Enhanced customer/subagent satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Collaborated with team members to achieve department goals and maintain high levels of customer service.
- Managed high call volume, ensuring prompt attention to all reservation requests and inquiries.
- Trained new subagent on reservation procedures, software systems, and best practices for effective reservation management.
- Verified guest information for accuracy, reducing errors in the reservation process.
- Provide good and quality customer service
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
TICKETING & RESERVATION/CUSTOMER SERVICE OFFICER
Skymiles Travels & Tours Ltd
01.2008 - 01.2011
- Responsibilities:
- Flight reservation and ticketing worldwide.
- Attending to sub-agents' queries and demands promptly.
- International hotel reservation, Travel Health Insurance, and other travel assistance.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
TEACHING STAFF/EDUCATOR
National Youth Service Corps (NYSC)
01.2006 - 01.2007
- Responsibilities:
- Designed engaging assignments that aligned with state standards, helping prepare students for standardized testing while also promoting authentic understanding of course material.
- Facilitated successful collaboration among students by assigning group projects that required teamwork, problem-solving, and effective communication skills.
- Promoted critical thinking skills by challenging students to analyze complex texts and formulate evidence-based arguments during class discussions.
- Enhanced curriculum effectiveness by collaborating with fellow educators to develop cohesive lesson plans and share best practices.
- Managed classroom behavior effectively through proactive strategies and consistent enforcement of established policies, resulting in a safe and productive learning environment for all students.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
INDUSTRIAL TRAINING/TRAINEE STUDENT GEOLOGIST
Nican International Limited
01.2004 - 01.2005
- Responsibilities:
- Participated in the Supervision of both domestic and industrial boreholes.
- Lithological analysis of collected soil samples to advise on the design of boreholes.
- Participated in mud tests.
- Participated in Designing and maintenance of water treatment plants.
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Interacted with customers under supervision to support operational objectives.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Filled out timesheets and paperwork according to identified requirements.
Education
Bachelor of Science - GEOLOGICAL SCIENCE
Nnamdi Azikiwe University Awka
Nigeria 04.2001 -
Skills
Fundamental knowledge of health, safety, and environment (HSE) issues
References
Available on request.
Interests
Travelling, Reading motivational books, Non-strenuous exercise, Working with a Laptop
Certification
[Data Analysis] Training - [8 week]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
[Data Analysis] Training - [8 week]
12-2024
[Graphics Design] Training - [3 week]
06-2023
FREELANCER TRAVEL CONSULTANT & CUSTOMER SUPPORT OFFICER
Desef Global Enterprise
01.2021 - Current
TICKETING & RESERVATION OFFICER
Galileo Travelport Nigeria
01.2012 - 01.2021
TICKETING & RESERVATION/CUSTOMER SERVICE OFFICER
Skymiles Travels & Tours Ltd
01.2008 - 01.2011
TEACHING STAFF/EDUCATOR
National Youth Service Corps (NYSC)
01.2006 - 01.2007
INDUSTRIAL TRAINING/TRAINEE STUDENT GEOLOGIST
Nican International Limited
01.2004 - 01.2005
Bachelor of Science - GEOLOGICAL SCIENCE
Nnamdi Azikiwe University Awka
04.2001 -