Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Certification
Work Preference
Timeline
Hi, I’m

Amanam Uko

Executive Assistant
Uyo, Akwa Ibom State,AK
Amanam Uko

Summary

Driven and resourceful administrative professional with 8+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

10
years of professional experience
1
Certificate

Work History

NY Income Tax Specialist
Remote

Executive Assistant/Project Manager
6 2024 - Current

Job overview

  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Prepared and edited presentations on behalf of CEO and managers for both internal meetings and external meetings.
  • Contributed to budget management by tracking expenditures and identifying cost-saving opportunities.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Digital Wakaa

Customer Support
12.2023 - 04.2024

Job overview

  • Provided exceptional customer support by addressing inquiries and troubleshooting issues quickly.
  • Provided exceptional customer support, addressing concerns and troubleshooting complex technical issues.
  • Trained new Customer Support Assistants, ensuring consistency in company policies and practices.
  • Provided exceptional customer support, addressing concerns and resolving problems effectively.
  • Reduced customer support tickets by proactively addressing common gameplay issues through detailed reporting and communication with development teams.
  • Achieved faster response times in customer support systems by integrating real-time communication channels into existing applications.
  • Managed high call volume efficiently, reducing wait times and providing exceptional customer support.

Ecomed Pharma Ltd.

Personal Assistant
01.2022 - 10.2023

Job overview

  • Streamlined invoice processing to ensure timely payments, closely collaborated with finance department.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Coordinated appointments with medical professionals.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
  • Maintained appropriate filing of personal and professional documentation.

Root Care Pharmaceuticals
Uyo, Akwa Ibom State

Customer Service Specialist
11.2016 - 03.2019

Job overview

  • Increased productivity by 5% in supporting operations, supply chain and logistics with accurate information regarding exceptions or issues with incoming custom orders and requested delivery dates.
  • Optimized local business requests and work with the business team to determine the validity and necessity of requests.
  • Maximized all customer to ensure expedite requests working through the supply chain, operations and logistics.
  • Improved collaborations with the supply chain for vendors needing to improve delivery performance maps.
  • Accelerated orders and ensured adequate processing, release, and timely shipping.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.

LEAP Africa
Uyo, Akwa Ibom State

Volunteer Program Facilitator
02.2015 - 09.2016

Job overview

  • Facilitated communication and collaboration among project managers and diverse stakeholders.
  • Coordinated the implementation of 3 Community Change Projects and ensuring students are equipped with life skills to become positive change makers in their communities.
  • Fundraised for program materials and educational activities to foster positive and supportive environments for participants.
  • Promoted a positive learning environment by maintaining an organized and well-structured session space for all attendees.

Education

University of Uyo
Uyo, Akwa Ibom State

Bachelor of Science in Business Management

University Overview

  • 2017/2018 academic year - served as the Business Management Department Representative in the Faculty of Business Administration Parliament.
  • Actively participated in and organized several business case competitions, representing the department.

Skills

HubSpot Academy: Working with a Ticketing System

Interests

Problem-Solving and Critical Thinking

Organizational and Planning

Professional Development and Technology

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Certification

PMP - Project Management Professional

Work Preference

Work Type

Full TimeGig Work

Work Location

Remote

Important To Me

Career advancementHealthcare benefitsWork from home optionTeam Building / Company RetreatsPersonal development programs

Timeline

Customer Support
Digital Wakaa
12.2023 - 04.2024
Personal Assistant
Ecomed Pharma Ltd.
01.2022 - 10.2023
Customer Service Specialist
Root Care Pharmaceuticals
11.2016 - 03.2019
Volunteer Program Facilitator
LEAP Africa
02.2015 - 09.2016
University of Uyo
Bachelor of Science in Business Management
04.2016
Executive Assistant/Project Manager
NY Income Tax Specialist
6 2024 - Current
Amanam UkoExecutive Assistant