Amaka Prisca Okoye
Aba
Summary
Dynamic Virtual Assistant with proven expertise at Flexteem LLC in enhancing workflow efficiency and client satisfaction. Skilled in calendar management and problem-solving, I excel at prioritizing tasks and maintaining organized digital files. My strong communication abilities foster collaboration, ensuring timely resolutions and improved service delivery.
Overview
3
3
years of professional experience
Work History
Virtual Assistant
Flexteem Llc
09.2024 - Current
- Managed scheduling and appointment coordination for multiple clients.
- Communicated effectively with clients via email and phone to address inquiries.
- Utilized task management software to track progress on daily assignments.
- Maintained accurate records of client interactions and service requests.
- Collaborated with team members to improve workflow efficiency and communication processes.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Assisted in maintaining organized digital files and documentation systems.
Customer Service Representative
Freiwave Logistics
03.2023 - 07.2024
- Managed customer inquiries via phone and email, ensuring timely resolution of issues.
- Provided product information and support to enhance customer experience.
- Collaborated with team members to streamline order processing workflows.
- Maintained accurate records of customer interactions for reporting purposes.
- Developed FAQs and guides to improve service efficiency and knowledge sharing.
- Resolved conflicts effectively, maintaining high levels of customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Medical Laboratory Science
Madonna University
Nigeria12.2020
Skills
- Customer service
- Calendar management
- Data entry
- Microsoft office
- Meeting scheduling
- File organization
- Event planning
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Online marketing
- Email management
- Online scheduling
- Fast learner
Timeline
Virtual Assistant
Flexteem Llc
09.2024 - Current
Customer Service Representative
Freiwave Logistics
03.2023 - 07.2024
Bachelor of Science - Medical Laboratory Science
Madonna University