Amah Obioma
Abuja,Nigeria
Summary
Accomplished professional with extensive expertise in Human Resource Management, adept at fostering strong communication and interpersonal relationships. Demonstrates exceptional adaptability, flexibility, and attention to detail in all tasks. Proven organisational skills and proficiency in office administration, talent management, and database administration. Recognised for meticulous multitasking abilities and outstanding written and verbal communication. Skilled in policy and procedure modification, staff scheduling, and engaging leadership style. Committed to building relationships and driving results within deadline-driven environments.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Principal Administrative Officer/Human Resource and Corporate Services Department (CONRAISS 11/GL 13)
Nigerian Educational Research and Development Council
Abuja, Nigeria
08.2012 - 12.2024
- Managed the Office of the Director of HR, overseeing a team of 4 staff members, addressing complex employee relations issues (disciplinary, grievance, absences, performance management) following HR and Organizational policies
- Developed and implemented a comprehensive 5-year strategic work plan for the Human Resource and Corporate Services Directorate at NERDC, encompassing capacity building, infrastructure modernisation, performance management system implementation, and field office optimisation
- Collaborated with cross-functional teams to align the plan with the Federal Civil Service Strategy and Implementation Plan (FCSSIP 2021–2025), ensuring SMART goals, budget compliance, and measurable outcomes for enhanced organisational efficiency and staff development
- Analysed HR metrics for trends, offering insights and aiding in strategy development aligned with current strategies from the Office of the Head of Civil Service of the Federation and the Federal Ministry of Education
- Played a key role in implementing a new HRIS platform in line with FCSSIP 25 objectives from the Office of the Head of Service of the Federation
- Collaborated with the Legal Department on the development, refinement, and implementation of HR policies in compliance with legislation
- Collaborated closely with Payroll, Recruitment, and Training teams to foster a high-performance culture, ensuring compliance, safety, and a data-driven, people-centric work environment for all employees
- Conducted exit interviews for departing employees and maintained up-to-date employee records across the HR database
- Spearheaded the development and execution of targeted recruitment strategies, resulting in a diverse applicant pool and contributing to a more inclusive and representative workforce
- Led initiatives to streamline HR processes, resulting in increased efficiency and cost savings, aligning with organisational goals
- Demonstrated proficiency in utilising HRIS platforms to analyse data trends, providing actionable insights for strategic decision-making and resource allocation
- Collaborated with cross-functional teams to implement performance management systems, fostering a culture of continuous improvement and employee development
- Implemented innovative solutions for optimising office operations, resulting in improved productivity and resource utilisation
- Developed and maintained comprehensive documentation and reporting systems, ensuring accuracy and compliance with organisational standards and regulatory requirements
- Served as a key point of contact for inter-agency meetings like the National Assembly, Office of the Head of Service, Ministry of Education and other working groups, representing the organisation's interests and fostering productive partnerships
- Demonstrated commitment to ongoing skill enhancement through participation in relevant workshops, seminars, and certification programs
- Supervised administrative staff and ensured smooth day-to-day office operations, enhancing productivity and efficiency
- Managed office supplies, equipment, and facilities in the Human Resource Department and Field Offices to maintain a safe and productive work environment
- Developed and maintained comprehensive documentation and reporting systems, ensuring accuracy and compliance with organizational standards and regulatory requirements both in the Headquarters and Field Offices
- Proactively identified and resolved administrative challenges like conflict resolution and budgeting, ensuring seamless workflow and high-quality service delivery
- Maintained employee personnel files and HR templates, ensuring compliance with organizational policies and legal requirements
- Implemented data-driven HR strategies that resulted in a 15% increase in overall employee performance ratings over a one-year period, positively impacting the organization's business performance
- Successfully led the HRIS platform implementation project, ensuring it was completed on time and under budget, resulting in improved HR efficiency and data accuracy
- Introduced and revised HR policies, leading to a 20% decrease in HR-related compliance issues and grievances over a two-year period, promoting a more harmonious workplace
- Collaborated with the Payroll team to reduce payroll errors by 50% through process improvements and automation, resulting in increased payroll accuracy and employee satisfaction
- Developed and executed recruitment strategies that increased the diversity of applicants by 30% within six months, contributing to a more inclusive and representative workforce
- Streamlined the employee onboarding process, reducing the time to create new employee files and starter packs by 20%, leading to more efficient HR operations
- Conducted exit interviews that provided valuable insights leading to a 70% decrease in employee turnover and a corresponding increase in retention rates
- Simplified complex information via clear, concise written communication skills; eased understanding across departments.
Bank Teller
Zenith Bank PLC
09.2009 - 05.2012
- Provide exceptional customer service to bank customers by conducting financial transactions accurately and efficiently
- Process deposits, withdrawals, loan payments, and other account transactions in accordance with bank policies and procedures
- Balance cash drawers and reconcile discrepancies to ensure accuracy and compliance with regulatory requirements
- Process transactions accurately and efficiently using the bank's computer systems and software
- Provide information on bank products and services, such as savings accounts, checking accounts, loans, and credit cards, to meet customer needs and promote customer retention
- Identify opportunities to cross-sell additional products and services based on customer profiles and transaction history
- Balance cash drawer at the end of each shift and reconcile discrepancies to ensure accuracy and compliance with bank policies and procedures
- Follow security protocols and procedures to protect customers' privacy and prevent fraudulent activity
- Collaborate with team members to achieve branch sales goals and deliver exceptional customer service
- Improved customer satisfaction by promptly processing transactions and answering inquiries.
- Managed high-volume cash handling for efficient banking operations.
- Ensured security measures, minimising the risk of fraudulent activity.
- Implemented new bank policies to enhance operational efficiency.
- Delivered exceptional service for enhanced customer relations.
Data Capture/Customer Service Representative
APT pensions and Fund Managers Ltd
04.2008 - 02.2009
- Accurately capture and input customer information and transaction details into the company's database or computer system
- Ensure completeness and correctness of data entry to maintain data integrity and reliability
- Perform data validation and verification procedures to minimise errors and discrepancies
- Maintain confidentiality and security of customer information in compliance with data protection regulations
- Provide exceptional customer service to clients by responding to inquiries, resolving issues, and addressing concerns in a timely and professional manner
- Serve as the first point of contact for customers, handling inbound calls, emails, and other forms of communication effectively
- Ensured smooth running of operations with timely preparation of reports.
Education
Master of Art - Human Resource Management
Liverpool John Moores University
08.2022 - 08.2024
B.A - Foreign languages and literatures
University of Port Harcourt
07.2003 - 12.2007
Skills
- Human Resource Management Knowledge
- Communication and Interpersonal Skills
- Adaptability and Flexibility
- Attention to Detail
- Organizational Skill
- Documentation & Reporting
- Office Administration
- Talent Management
- Database administration
- Deadline driven
- Relationship building
- Meticulous multitasker
- Outstanding written and verbal communication
- Policy and procedure modification
- Staff scheduling
- Engaging leadership style
Languages
English
Fluent
French
Upper intermediate
Affiliations
- Reading
- Exercising
Certification
Senior Profesional in Human Resources International (SPHRi)
Fellow, Institute of Strategic Management of Nigeria (Chattered)
Diplome D'etudes de la Langue Francaise (Niveau B2)
References
References available upon request.
Timeline
Master of Art - Human Resource Management
Liverpool John Moores University
08.2022 - 08.2024
Principal Administrative Officer/Human Resource and Corporate Services Department (CONRAISS 11/GL 13)
Nigerian Educational Research and Development Council
08.2012 - 12.2024
Bank Teller
Zenith Bank PLC
09.2009 - 05.2012
Data Capture/Customer Service Representative
APT pensions and Fund Managers Ltd
04.2008 - 02.2009
B.A - Foreign languages and literatures
University of Port Harcourt
07.2003 - 12.2007
Senior Profesional in Human Resources International (SPHRi)
Fellow, Institute of Strategic Management of Nigeria (Chattered)
Diplome D'etudes de la Langue Francaise (Niveau B2)
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