Summary
Overview
Work History
Education
Skills
Software
Timeline
Certification
Reference
Reference
Hi, I’m

Alvin Jayke Ogwu

Cleaning Supervisor
Tampere
Alvin Jayke Ogwu

Summary

Cleaning Supervisor with experience cleaning commercial spaces and Private Apartments and/or Buildings. Oversees cleaning of various buildings in liaison with business and property managers to understand cleaning needs and build excellent relationships. Maintains strong awareness of health and safety standards to provide training and guidance to staff. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.

Overview

8
years of professional experience
10
years of post-secondary education
2
Languages
1
Certificate

Work History

WashIT
Lagos

Cleaning Supervisor
09.2020 - Current

Job overview

  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Completed schedules, shift reports, and other business documentation.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Coordinated, directed and monitored cleaning staff in Cleaning and Maintenance duties by use of manual and electrically powered tools and equipment.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Managed laundry sorting, washing, drying, and ironing.
  • Increased employee performance by 50% through effective supervision and training.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.

Jumia
Lagos

Vendor Relations Manager
08.2019 - 12.2019

Job overview

  • Managed over 100 vendors and monitored their performance to maximize profitability and achieve financial objectives.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Organized and updated databases, records and other information resources.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Analyzed and solved multi-faceted problems that affected executive leaders and business initiatives.

Tastee Fried Chicken
Lagos

Customer Care Representative
12.2015 - 04.2019

Job overview

  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped over 100 customers every day with positive attitude and focused on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Navigated multiple computer systems and applications to find information.
  • Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Umutu Mixed Secondary School
Nigeria

High School Diploma
02.2006 - 12.2015

University Overview

Skills

Ordering cleaning supplies

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Software

Microsoft Office eg Ms Word, Excel, Powerpoint

Google Docs eg Google Sheets, Google Slides, Google Forms

Sales force

Customer Relationship Management Tools Such as Order Management Tools (OMT), Hub Management Tools (HMT)

Timeline

Duolingo English Test

09-2023
Cleaning Supervisor
WashIT
09.2020 - Current
Vendor Relations Manager
Jumia
08.2019 - 12.2019
Customer Care Representative
Tastee Fried Chicken
12.2015 - 04.2019
Umutu Mixed Secondary School
High School Diploma
02.2006 - 12.2015

Certification

Duolingo English Test

Reference

Reference
  • Available on request

Reference

Reference
  • Available on request

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Alvin Jayke OgwuCleaning Supervisor