Alseny 2 Bah
Conakry ,Guinea
Summary
Motivated House Manager brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of practices and market conditions.
Overview
12
12
years of professional experience
Work History
House Manager
Onomo Conakry Hotel
Conakry , Guinea
08.2017 - Current
- Organized and maintained household inventory records, including supplies and equipment.
- Monitored service provider performance to ensure quality of services delivered.
- Scheduled and supervised vendors for maintenance, repair, and cleaning tasks.
- Managed staff payrolls, benefits, and other administrative duties related to personnel needs.
- Created processes for maintaining security protocols within the house premises.
- Coordinated with outside contractors on all renovations or remodeling projects.
- Implemented policies to ensure proper use of resources in a cost-effective manner.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Responded to resident complaints and coordinated with contractors to perform necessary repairs on units.
- Developed complex budget and forecasting scenarios to determine long-range planning for building operations.
Assistant Manager
Millennium Hotel
Conakry , Guinea
05.2014 - 08.2017
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
Floor Supervisor
Palm camayenne Hotel
Conakry , Guinea
02.2012 - 04.2014
- Ensured compliance with safety regulations and company policies.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Conducted regular store audits to identify areas of improvement or potential risks.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Maintained a clean, organized, and safe work environment at all times.
- Performed daily opening and closing procedures according to established guidelines.
- Tracked sales data on a weekly basis to identify trends or patterns in customer behavior.
- Implemented strategies aimed at increasing sales volume while minimizing costs.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
Education
Training in Team Management -
CNPG
Conakry 10-2022
Training in Sales Techniques -
ONFPP
Conakry 08-2020
Training in Hotix -
Room Management Software
Conakry 03-2014
Training And Control of Product Dosage -
Diversey
Conakry 02-2014
Training in First Aid -
Saving Actions
Conakry 10-2013
Bachelor in Tourism Management - Tourism And Hospitality
Higher School of Tourism And Hospitality
Conakry 08-2012
High School Diploma -
Kipe Conakry High School
Conakry 09-2009
Skills
- Facility Inspections
- Expense Management
- Event oversight
- Activity Supervision
- Calendar Management
- Staff Training
- Safety Management
- Guest Relations
- Maintenance Coordination
- Crisis Intervention
- Cleaning proficiency
- Budget Adherence
- Financial Management
Languages
Afrikaans
First Language
English
Beginner
A1
French
Advanced
C1
Spanish
Elementary
A2
Timeline
House Manager
Onomo Conakry Hotel
08.2017 - Current
Assistant Manager
Millennium Hotel
05.2014 - 08.2017
Floor Supervisor
Palm camayenne Hotel
02.2012 - 04.2014
Training in Team Management -
CNPG
Training in Sales Techniques -
ONFPP
Training in Hotix -
Room Management Software
Training And Control of Product Dosage -
Diversey
Training in First Aid -
Saving Actions
Bachelor in Tourism Management - Tourism And Hospitality
Higher School of Tourism And Hospitality
High School Diploma -
Kipe Conakry High School
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