ALPHONSE W. DANOWSKI
10605 FOREST RUN DR
Summary
Detail-oriented Microsoft Systems Analyst with proven expertise in system troubleshooting, project management, and technical support. Adept at implementing security policies and analyzing data to enhance service delivery. Dynamic professional with over 6 years of experience in IT support and software quality assurance. Skilled in problem-solving, system analysis, and cross-functional collaboration, driving improvements in operational efficiency and user satisfaction. Results-driven individual with a strong background in Microsoft technologies and project management. Known for exceptional attention to detail and effective user training, committed to enhancing system performance and delivering impactful solutions. Solutions-focused Microsoft Systems Analyst recognized for high productivity and efficient task completion. Skilled in systems integration, troubleshooting, and network security, ensuring smooth and reliable operations. Excel in problem-solving, communication, and time management, leveraging these soft skills to facilitate effective team collaboration and project success. Experienced Microsoft Systems Analyst with solid background in designing, installing and maintaining intricate systems based on Microsoft technologies. Possess strong analytical skills and adeptness to troubleshoot complex software issues. In previous roles, made significant contributions by improving system performance and efficiency. Demonstrates capacity for effective team collaboration and process optimization. Tech-savvy professional with advanced training and experience in customer service. Delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives. Diligent professional with several years of experience. Known for effective systems improvements and careful attention to infrastructure and operational procedures. Excellent diagnostic abilities with advanced technical expertise. . Detail-oriented Computer Systems Analyst adept at evaluating, designing, and implementing computer systems to enhance efficiency and productivity. Proficient in analyzing user requirements, troubleshooting issues, and recommending solutions to optimize system performance. Skilled in collaborating with stakeholders to understand business needs and align technology solutions accordingly.
Overview
7
7
years of professional experience
Work History
Microsoft Systems Analyst
Zywave
Milwaukee
06.2020 - 09.2023
- Supported system updates and maintenance for Microsoft applications and services.
- Assisted in troubleshooting user issues with Microsoft software and hardware.
- Collaborated with team members on documentation of system processes and procedures.
- Participated in training sessions to learn new Microsoft tools and features.
- Conducted research on best practices for Microsoft system management and usage.
- Provided technical support to users in navigating Microsoft platforms effectively.
- Helped create user manuals for software applications to enhance understanding.
- Engaged in team meetings to discuss project progress and share insights on systems.
- Managed multiple projects simultaneously while meeting deadlines.
- Analyzed data from multiple sources to identify trends in order to improve service delivery.
- Provided support for user accounts administration on domain controllers.
- Implemented security policies to ensure data integrity and confidentiality of customer information.
- Configured users' desktops with appropriate software applications based on their requirements.
- Created detailed technical documentation to assist in the resolution of problems.
- Installed new hardware components into existing systems according to company standards.
- Identified potential risks associated with system changes before implementation.
- Resolved complex technical issues by researching knowledge base articles and other resources.
- Coordinated with vendors for the installation of new hardware or software components.
- Developed and implemented system procedures for monitoring performance and troubleshooting issues.
- Assisted in designing and implementing solutions using Microsoft technologies such as Active Directory, Exchange Server, Group Policy Objects, DNS, DHCP, IIS.
- Monitored system performance metrics by utilizing tools such as Solarwinds or PRTG Network Monitor.
- Documented incidents including root cause analysis reports for future reference.
- Maintained and monitored Windows server environment, including servers, workstations, and other network devices.
- Troubleshot various hardware and software related problems in a timely manner.
- Ensured compliance with applicable laws and regulations pertaining to IT operations.
- Provided training sessions for staff members on how to use specific software programs or operating systems.
- Performed daily system backups utilizing backup software such as Symantec Backup Exec.
Software Quality Assurance Engineer
TDS Telecom
Madison
03.2017 - 02.2019
- Designed test cases to validate software functionality and performance.
- Executed manual and automated tests using industry-standard tools.
- Collaborated with developers to identify and resolve software defects.
- Documented test results and reported issues to project teams effectively.
- Participated in requirement reviews to ensure quality standards.
- Developed test plans based on system specifications and user needs.
- Coordinated with cross-functional teams to improve testing processes.
- Assisted in training junior team members on testing methodologies.
- Monitored all stages of the software development cycle from initial planning through post-release support.
- Reported and tracked defects in bug tracking systems such as JIRA.
- Implemented automated test frameworks based on industry standards such as Selenium WebDriver.
- Collaborated with developers to reproduce, debug, and resolve technical issues.
- Participated in peer review sessions with other QA engineers to identify areas of improvement.
- Analyzed system requirements, user stories, and use cases to create test scenarios.
- Recreated conditions submitted through client error logs to test performance under circumstances likely to reveal operating system compatibility issues and other desktop environment shortcomings.
- Used database to maintain detailed records of known bugs and patches.
- Conducted manual and automated tests to ensure product quality standards were met.
- Advised stakeholders on best practices related to software quality assurance procedures.
- Reviewed source code for potential errors or discrepancies prior to release into production environment.
- Maintained a library of test data needed for quality assurance activities.
- Communicated with developers and software engineers regarding non-compliance in existing code with updates to compilers and evolving standards of best practice in C#, Java and Python.
- Performed regression testing to verify that existing functionality was not affected by new changes or features.
- Evaluated system performance under various stress levels using load testing tools such as LoadRunner.
- Searched for bugs in newly-developed aspects of existing web applications in sandbox environments, reporting errors to deliver complete functionality in time for launch date.
- Reviewed user software error reports submitted to technical support representatives for diagnosis and evaluated merits of developing studies to better understand underlying causes.
- Tested web application compatibility and performance to recommend cross-browser compatibility improvements to web development team.
- Developed comprehensive test strategies tailored specifically towards meeting customer requirements.
- Designed simulation tests focusing on common user applications and unlikely cases, advising development team of current configuration performance limitations.
- Conducted early debugging procedures in new web and desktop applications through review of event logs and code structures to pinpoint sources of software malfunction and recommend solutions.
- Ensured compliance with established processes and procedures for software development lifecycle.
- Identified potential risks associated with proposed system designs prior to implementation.
- Generated detailed reports documenting all aspects of the software testing process.
- Assisted in the development of acceptance criteria for each software release.
- Performed meta-analysis of past test results to screen for weaknesses in basic program architecture and suggest redesign of core program design where advisable.
Education
Bachelor of Science - Computer Information Systems
Edgewood University
Madison, WI05-2010
Skills
- Microsoft Active Directory
- Virtual server management
- System troubleshooting
- Security policy implementation
- Technical documentation
- Software quality assurance
- Cross-functional collaboration
- Project management
- User training
- Data analysis
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Security information and event management integration
- Windows update management
- Server hardware
- SQL server administration
- Disaster recovery planning
- Endpoint protection management
- Incident response management
- Firewall configuration
Languages
English
Native
Native
Spanish
Advanced (C1)
C1
Timeline
Microsoft Systems Analyst
Zywave
06.2020 - 09.2023
Software Quality Assurance Engineer
TDS Telecom
03.2017 - 02.2019
Bachelor of Science - Computer Information Systems
Edgewood University