ALOBU BETHEL EBERE
Business Development Representative || Customer Service Specialist
Summary
I am an Experienced Business Development Representative and Customer Service Specialist with over 6-year track record of driving business growth.
I am Skilled in leveraging CRM tools such as Salesforce, HubSpot, and Zoho to streamline operations and enhance customer engagement.
I have Contributed to a remarkable 110% revenue increase for over 30 businesses through strategic initiatives and exceptional client relations.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Business Development Specialist
FeldPro
Nigeria (Remote)
6 2023 - 12.2023
- Prospecting and lead generation; Cold calls
- Collaboration; Negotiation and Closing
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Preparation of presentations
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
- Used Hubspot to handle current portfolio and prospective leads.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to achieve desired results.
- Conducted regular meetings with our clients to build positive and productive relationships.
- Improved lead generation efforts by refining prospecting techniques, resulting in higher-quality leads for the sales team.
- Optimized sales funnel management, increasing conversion rates and improving overall customer acquisition strategies.
Regional Sales Manager
Fanmilk Nig.Ltd
Nigeria
02.2020 - 11.2023
- Recruitment of all sub brand ambassador.
- Lead generation of all key accounts and indoor stores.
- Prospecting of the key accounts to close sales by extensive persuasion skill's and marketing
- I trained all sub brand ambassadors to achieve success with the brand
- Daily, weekly and monthly sales target achievement
- Properly updating the CRM system
- Outlet monitoring
- Caring for company properties
- Managed team of 15 brand ambassadors and consistently achieved high sales targets.
- Cold calls and cold DMs
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Continuous Support
- Executed successful marketing campaigns to generate new business and expand customer base.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Executed successful promotional events and trade shows.
Business Development Executive
Astonsys Pvt Ltd
United States Of America (Remote)
01.2019 - 12.2019
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Trained clients on the product
- Lead generation
- Cold calls and Cold DMs
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Upselling and Cross-selling
- Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectation s.
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Education
Bachelor of Business Administration And Management -
Enugu State University
Enugu State Nigeria06-2022
Skills
Business development,planning and execution to drive revenue
Sales expertise
Sales planning
Sales team leadership
Product knowledge
Public Speaking
Brand promotion
Marketing initiatives
Objection handling
Upselling strategies
Cross selling techniques
Identifying and capitalizing on new market opportunities
Cross-selling techniques
Building and maintaining strong client relationship
Negotiating contracts and closing deals
Cold Calls and Cold DMs
Walk-in prospecting
Lead Generation and Prospecting
Sales funnel management
Appointment setting
Interpersonal skills
Prospecting skills
Contract negotiations
Persuasive selling
New market penetration
Email campaigns
Resolving client issues efficiently and effectively
Building long-term partnerships to ensure client satisfaction and retention
Closing techniques
⚫ Client Relationship Management
CRM and Software Proficiency Expert use of CRM platforms like Salesforce, HubSpot, Pipedrive, Zoho, ERPNext, Freshdesk, and Zendesk
Managing customer data and analyzing trends to inform decision-making
Optimizing workflows and improving team productivity through technology
Strong presentation and pitching abilities
Analytical Thinking and Problem- Solving Skills Using data to identify trends and opportunities for growth
Developing tailored solutions to meet client needs
Continuously improving processes for better efficiency and outcomes
Team Collaboration and Working closely with cross-functional teams to align goals
Mentoring and supporting team members to achieve collective success
Demonstrating adaptability and leadership in fast-paced environment
Certification
Hubspot Inbound Marketing
Extracurricular Activities
VOLUNTEER Digital Witch IT Support Academy
Graduant at Freelancing With Olayimika
Certifications available on request
Timeline
Regional Sales Manager
Fanmilk Nig.Ltd
02.2020 - 11.2023
Business Development Executive
Astonsys Pvt Ltd
01.2019 - 12.2019
Business Development Specialist
FeldPro
6 2023 - 12.2023
Bachelor of Business Administration And Management -
Enugu State University