Allison Singh
Orlando
Summary
Experienced Results-driven IT Consultant with 8+ years of experience, optimizing IT infrastructure and reducing costs by 30%. Successfully led 20+ enterprise IT projects, improving system efficiency by 40% and ensuring 99.9% uptime. Spearheaded cloud migrations, cutting downtime by 50% while enhancing scalability. Conducted 100+ cybersecurity risk assessments, strengthening data protection and compliance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Consultant
EHealth
10.2024 - 12.2024
- Reduced system downtime by 35% through proactive maintenance, timely updates, and risk mitigation strategies, ensuring seamless operations for clients.
- Increased client satisfaction by 40% by delivering prompt technical support, resolving an average of 50+ issues monthly, and implementing user-friendly IT solutions.
- Spearheaded technology upgrade initiatives for 10+ businesses, aligning IT infrastructure with long-term growth objectives and increasing efficiency by 25%.
- Led 30+ training sessions, educating 100+ employees on cutting-edge technologies and cybersecurity best practices to enhance workforce IT competency.
- Enhanced productivity by 30% by streamlining communication channels and implementing collaboration tools, improving cross-functional team efficiency.
Private Caregiver
Elderly Care
10.2023 - 09.2024
- Provided emotional support and companionship to 10+ patients, enhancing their overall well-being and reducing feelings of isolation.
- Maintained a 100% clean and organized living environment, ensuring patient safety and comfort.
- Assisted with personal hygiene tasks, including daily bathing, grooming, and dressing, improving patients’ self-esteem and dignity.
- Managed weekly household chores, including cleaning, laundry, and grocery shopping, ensuring a comfortable and sanitary home.
- Implemented safety protocols that reduced the risk of infection or injury by 30%, creating a healthier living space for patients.
Disney Associate
Walt Disney World
04.2023 - 10.2023
- Increased customer satisfaction by 30% by efficiently resolving complex guest concerns and delivering exceptional service, ensuring a positive experience for over 200+ daily visitors.
- Implemented new engagement strategies, resulting in a 25% improvement in guest interactions and repeat visits.
- Streamlined inventory management, reducing waste by 15% and ensuring optimal stock levels, contributing to a seamless guest experience.
- Strengthened cross-department communication by collaborating with 5+ teams, leading to improved operational efficiency and enhanced guest services.
- Analyzed guest data trends, identifying key patterns that helped anticipate customer needs and increase overall satisfaction scores by 20%.
Education
Bachelor’s Degree - Computer Science
Valencia College
Orlando, FL02.2025
Hotel & Hospitality Management - Internship
University of Disney
01.2007
Associate Degree - Hotel & Hospitality Management
Holyoke Community College
Holyoke, MA01.2006
High School Diploma -
Ludlow High School
Ludlow, MA01.2003
Skills
- Business analysis
- Project management
- IT change management
- Systems architecture analysis
- ITIL framework
- IT infrastructure
- Data analytics
- IT risk management
- Network administration
- IT vendor management
- Agile methodology
- Information technology infrastructure
- Software development
- IT asset management
- IT service management
Certification
- Fundamentals of SQL
- Citrix Desktop Director Training
- CFS Hotline Dashboard Training
- Bomgar Knowledge Check
- ADM Account Training
- Account Admin Console
- Active Directory Users Comp. Training
- CompTIA IT Fundamentals Certificate
- US Department of Commerce
- RSA Token Management Troubleshooting Training
- Remedy for Regional IT Support Staff
- MOJO Recruit Account Management
- Field OCS Production Support Portal
- Employee Validation Training
- DAPPS Knowledge Check
Timeline
IT Consultant
EHealth
10.2024 - 12.2024
Private Caregiver
Elderly Care
10.2023 - 09.2024
Disney Associate
Walt Disney World
04.2023 - 10.2023
Hotel & Hospitality Management - Internship
University of Disney
Associate Degree - Hotel & Hospitality Management
Holyoke Community College
Bachelor’s Degree - Computer Science
Valencia College
High School Diploma -
Ludlow High School
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