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ALIMA DEREK OKWE
Public Servant
Nigeria Customs Service, Quarry Road, Abeokuta
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
4
4
Languages
Work History
Superintendent
Nigerian Custom Services
Abeokuta
01.2011 - Current
- Collection of Revenue (Import/Excise Duties & Other Tax/Levies) and accounting for same
- Anti-smuggling activities
- Security functions
- Supervising station duty officers
- Performing investigation duties
- Performing Excise Inspection duties
- Leading patrol team and premises search parties.
Project Engineer
Ika Mission Water
01.2011 - 06.2011
- Communicated with industrial equipment installers to deliver technical support throughout project execution.
- Liaised with company executives and project managers to acquire resources to move projects forward.
- Reviewed progress controls for project quality assurance.
- Maintained records for each project and engineering discipline.
- Provided technical direction of system development methodologies to improve technical performance.
- Delivered concise instructions to technical team to maintain quality control.
- Assessed impact of modification requests for ongoing projects.
- Recommended process improvements to reduce unnecessary waste.
Customer care
Stanbic IBTC Bank
Calabar
01.2010 - 01.2011
- Resolved concerns with products or services to help with retention and drive sales.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated timely responses to online customer communication and researched complex issues.
- Maintained and managed customer files and databases.
Education
MBA - Business Administration
National Open University of Nigeria (NOUN)
Lagos 01.2015 - 04.2016
Master of Science - MECHANICAL ENGINEERING
University of Agriculture
Makurdi 09.2004 - 11.2009
SENIOR SECONDARY SCHOOL CERTIFICATE -
Special Science Senior Secondary School
Makurdi 09.1998 - 07.2001
Skills
Counterterrorism
Surveillance
International border rules expertise
Investigative procedures
Hand-to-hand combat
Anti-smuggling Activities
Weapons smuggling
Tax and duty fee requirements
Government policy regulations
Law enforcement support
Customs documentation
Baggage and cargo protocols
Customer service and support
Excellent customer service
Financial services support
Customer service abilities
Engineering/project management experience
Project Feasibility Analysis
On time project delivery
Managing projects
Project site supervision
Project risk assessment
Well drilling process knowledge
Project plan development
Interests
Music
Reading
Sports
Reading, Learning New skills, Making Money,
I enjoy reading to gain more ideas and knowledge on current economic and intellectual climes in order to apply these to increasing financial freedom for myself and my family,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Timeline
MBA - Business Administration
National Open University of Nigeria (NOUN)
01.2015 - 04.2016
Project Engineer
Ika Mission Water
01.2011 - 06.2011
Superintendent
Nigerian Custom Services
01.2011 - Current
Customer care
Stanbic IBTC Bank
01.2010 - 01.2011
Master of Science - MECHANICAL ENGINEERING
University of Agriculture
09.2004 - 11.2009
SENIOR SECONDARY SCHOOL CERTIFICATE -
Special Science Senior Secondary School
09.1998 - 07.2001